National Accounts, Client Services Representative (Remote)

Terminix

Full-time - Entry Level

Remote

Administrative and Support Services

About the position

The National Accounts, Client Services Representative is responsible for responding to customer inquiries, ensuring service requests are dispatched appropriately, and maintaining client account data. This role requires effective communication with colleagues and customers to resolve concerns and fulfill contractual obligations related to National Accounts.

Responsibilities

• Answers customer/client requests or inquiries concerning services, products and concerns that may arise.
• Utilizes operational system to process service requests promptly.
• May be tasked to work in one or multiple queues/skill sets over various customer contact channels.
• Updates all client information in corporate database and maintains the accuracy and integrity of the data.
• Ensures that billing methods, pricing and tax codes are properly entered and assigned.
• Ensures that service protocols and service specifications are sent with service tickets.
• Notifies partners, account managers, and sales teams of account changes and client concerns.
• Compiles and sends Service Program materials.
• Communicates new site information to branches.
• Processes and communicates any and all customer account changes to include but not limited to cancellations, frequency changes, downgrades, service skips, etc.
• Escalates repeated concerns or unsatisfactory service concerns according to written process.
• May assist in mentoring new colleagues.

Requirements

• High School Diploma / GED required
• Some college preferred but equivalent work experience is acceptable
• 1-3 years customer service experience
• 3-5 years data entry experience
• 1 year in customer service, administrative, or operational roles
• Must have and express a sense of urgency when dealing with colleagues and customer concerns
• Must have intermediate organizational skills
• Must have intermediate verbal and written communication abilities
• Must be computer literate and an intermediate level of office applications
• Written and verbal communication skills
• Organizational skills
• Ability to multitask
• Detail oriented
• Ability to learn new business unit software programs as needed
• Successfully meet pre-employment background screen

Benefits

• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance
• 401(k) retirement plan with company-matching contributions
• Vacation days & sick days
• Company-paid holidays & floating holidays
• Tuition Reimbursement benefits (for FT Colleagues)
• Training and development programs available