National Accounts Sales Manager, Fleet

National Tire & Battery - Chicago, IL

Full-time - Mid Level

Chicago, IL

1,001-5,000 employees

Motor Vehicle and Parts Dealers

About the position

The National Accounts Sales Manager, Fleet at TBC Corporation plays a pivotal role in developing and maintaining relationships with national account clients that operate fleets of vehicles. This position is crucial for strategically growing TBC's market share within the National Account market segments. The primary objectives include acquiring new accounts, maintaining existing fleet accounts to maximize sales and profits, and ensuring high service level execution across TBC's channels for these customers. The role also involves creating and facilitating training programs for the franchise group, positioning TBC as the preferred service provider among the fleet account community. Additionally, the National Accounts Sales Manager will assist senior management with special projects as needed. In this role, the manager is expected to meet or exceed TBC Corporation's performance standards for quality and speed of service. Effective administration and management of fleet account programs and initiatives are essential. The manager will oversee fleet account product and service needs, ensuring TBC is well-positioned to service these accounts effectively. Building strong customer relationships at all levels within the accounts is critical, as is communicating business issues and trends with both customers and TBC management. The role also requires managing sales budgets and expenses, representing TBC at trade shows and promotional events, and leading training sessions on fleet account growth and sales. The National Accounts Sales Manager will partner with internal business leaders to develop action plans aimed at maximizing revenue realization and will collaborate with internal business partners to monitor performance, identify business opportunities, and implement best practices. This position requires excellent verbal and written communication skills, exceptional customer service abilities, and a high level of professional integrity. The ability to work a flexible schedule, including weekends, and travel 60% of the time or more is also necessary.

Responsibilities

• Develop and maintain national account relationships with fleet companies.
• Strategically grow TBC market share in the National Account market segments.
• Acquire new accounts and maintain existing fleet accounts to maximize sales and profits.
• Monitor service level execution of TBC channels among fleet customers.
• Create and facilitate training programs for the franchise group.
• Administer and manage fleet account programs and initiatives effectively.
• Manage fleet account product and service needs to ensure effective servicing.
• Develop strong customer relationships at all levels within the accounts.
• Communicate business issues and trends with customers and TBC management.
• Manage sales budget and expenses effectively.
• Represent TBC Corporation at trade shows, conventions, and promotional events.
• Lead TBC store training on fleet account growth and sales.
• Partner with internal business leaders to develop action plans for revenue maximization.
• Collaborate with internal business partners to monitor performance and identify opportunities.
• Ensure customer concerns are identified and addressed internally.

Requirements

• Bachelor's Degree in Business, Management, or a related field is preferred.
• 5+ years' experience in a similar industry is preferred.
• Demonstrated ability to drive sales growth.
• Strong analytical ability, logic, and mathematical skills.
• Experience in strategic account development and maintenance.
• Ability to grow revenues through customer relationship expansion.
• Prior multi-site/multi-state responsibilities in a management capacity.
• Extensive data analysis experience related to customer relationship management.
• Experience in a fast-paced environment requiring strict organization and attention to detail.
• Proficient in financial analysis and forecasting sales projections.
• Knowledge of best practices for customer experience management and the customer lifecycle.
• Demonstrated ability to work cross-functionally within multiple business units.

Nice-to-haves

• Bilingual language skills in Spanish/English are a plus.

Benefits

• Market competitive compensation
• 401(k) and Roth with company match, immediate 100% vesting
• Comprehensive benefits including medical, dental, and vision
• Company paid short-term disability and employer subsidized long-term disability
• Company paid life insurance
• Discounted tire purchasing
• Tuition reimbursement
• Employee assistance program
• Generous paid vacation and paid time off
• Customizable voluntary benefits