National Claims Supervisor

Full-time - Mid Level

Charlotte, NC

Insurance Carriers and Related Activities

About the position

The National Claims Supervisor is responsible for supervising the claims performance of select accounts, ensuring all quality, productivity and customer service criteria are met while adhering to company policies and procedures. The National Claims Supervisor position is integral to the success of the company and requires regular and consistent attendance, supporting the goals of the claims department and of CorVel. This role will be designated to specific clients on an ongoing or project basis and will exercise specific client functions on behalf of the clients assigned.

Responsibilities

• Supports Claims Manager in staff recruitment, interviews and training of new staff on procedures and job-related functions
• Ensures staff compliance with Workers' Compensation laws and mandated regulatory reporting requirements
• Provides technical and jurisdictional guidance to claims staff regarding complex compensability, investigation, litigation issues and service account instructions
• Functions as liaison, suggesting and implementing final resolution for clients and employees regarding claim-specific, procedural or special requests
• Adheres to HIPAA regulations, policies, and procedures
• Requires regular and consistent attendance
• Comply with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP)
• Adheres to all company policies, best practices and procedures
• Additional projects and duties as assigned

Requirements

• Excellent written and verbal communication skills
• Ability to assist team members to develop knowledge and understanding of claims practice
• Participating in Customer Claim Reviews and Presentations
• Effective quantitative, analytical and interpretive skills
• Strong leadership, management and motivational skills
• Demonstrated, Strong Customer Service Skills
• Ability to travel overnight and attend meetings if required
• Ability to remain poised in stressful situations and communicate diplomatically via telephone, computer, fax, correspondence, etc
• Computer proficiency and technical aptitude with the ability to utilize MS Office including Excel spreadsheets
• Strong interpersonal, time management and organizational skills
• Ability to work both independently and within a team environment
• Knowledge of the entire claims administration, case management and cost containment solution as applicable to Workers' Compensation

Nice-to-haves

• Self-Insured Certificate preferred
• State Certification as an experienced Examiner

Benefits

• Medical (HDHP) w/Pharmacy
• Dental
• Vision
• Long Term Disability
• Health Savings Account
• Flexible Spending Account Options
• Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Pre-paid Legal Insurance
• Parking and Transit FSA accounts
• 401K
• ROTH 401K
• Paid time off