National Collections Portfolio Analyst

About the position

The Collections Portfolio Analyst role is responsible for the day-to-day management and analysis of a portfolio of complex customers. This includes owning the National Accounts AR disputes process and managing multi-account/ERP reconciliations. The role requires creatively resolving disputes through relationship building with clients, in-depth analysis of accounts, and ensuring data integrity.

Responsibilities

• Responsible for every aspect of the specialized portfolio for the customer and Rentokil's benefit.
• Manage resolution process for National AR disputes that prevent payment application.
• Manage the reconciliation process for intercompany billing.
• Establish productive, professional and consultative relationships with key personnel throughout assigned client organizations (at both the franchise and corporate level).
• Pro-actively assess, clarify, validate customer needs and add value to customers' programs on an ongoing basis.
• Work closely with department and/or business leaders to achieve RNA financial targets.
• Display critical thinking skills, including the ability to assess numbers, trends, and data in order to reach new conclusions based on the findings.
• Perform Account/Payment and Invoicing to Portal reconciliations.
• Document precise information on status of collection efforts through gathered data.
• Analyze large amounts of billing data results and provide ongoing reports.
• Suggest new methods of data capture, analysis and reporting to provide continuous improvement and value to clients served.
• Perform all other duties as assigned.

Requirements

• Bachelor's degree in a field related to finance, accounting, accounts receivable - required OR equivalent experience in the required field.
• Proficiency with spreadsheet applications, including advanced Excel skills (VLOOKUPs and Pivot Tables).
• Working knowledge of computerized systems.
• Creativity, ingenuity, and flexibility to adapt to each business account's situation in an unscripted call.
• Ability to take initiative and meet deadlines.
• Ability to analyze client data for specific insights that will enable the client to make better collection decisions.
• Demonstrate data analysis skill and apply this to credit analysis.
• Ability to perform independently as a self-starter in high-pressure and dynamic situations with skill and tact while still being part of a working team.
• Knowledge of credit/collections principles.
• Decision-making skills.
• Assertive and timely follow-up skills.
• Successfully meet pre-employment background screen.

Benefits

• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more.
• 401(k) retirement plan with company-matching contributions.
• Vacation days & sick days.
• Company-paid holidays & floating holidays.
• Tuition Reimbursement benefits (for FT Colleagues).
• A company mindset that prioritizes health, safety, and flexibility.