National Security - Technical Account Manager, US-ADC Jobs

Amazon - Annapolis Junction, MD

Full-time - Mid Level

Annapolis Junction, MD

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support, we're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Machine Learning, Big Data, Security, Networking, Serverless, and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and 'voice of the customer' to National Security customers. As a TAM, you will help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, SageMaker, ECS/EKS, GuardDuty, Systems Manager, CodePipeline, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed. The TAM is the centerpiece of value to our National Security customers. If you wish to be at the forefront of innovation, come join us! This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.

Responsibilities

• Act as the principal technical advisor and 'voice of the customer' to National Security customers.
• Craft and execute strategies to drive customer adoption and use of AWS services.
• Represent AWS within a customer's environment and drive discussions with senior leadership.
• Provide advocacy and strategic technical guidance to help plan and build solutions using best practices.
• Proactively keep customers' AWS environments operationally healthy.
• Develop close relationships with customers to understand their business and technical challenges.

Requirements

• 2+ years of technical engineering experience in operational parameters and troubleshooting for two of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development in a distributed systems environment.
• Bachelor's Degree in Computer Science, Math, or related discipline required, or 2 years of equivalent work experience.
• Internal enterprise or external customer-facing experience as a technical lead.
• Current, active US Government Security Clearance of TS/SCI with Polygraph.

Nice-to-haves

• Experience in operational parameters and troubleshooting for three or more of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development in a distributed systems environment.
• Experience in Information Technology operations.
• Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s).
• Experience in a 24x7 operational services or support environment.
• Experience with AWS services and/or other cloud offerings.

Benefits

• Diverse and inclusive workplace culture.
• Mentorship and career growth opportunities.
• Work-life balance with flexible working culture.