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National Security - Technical Enterprise Account Manager, US-ADC
Amazon - Herndon, VA
posted 4 months ago
About the position
The Technical Account Manager (TAM) role at Amazon Web Services (AWS) focuses on providing technical guidance and support to National Security customers. This position is not sales-oriented but serves as the principal technical advisor, helping customers maximize their use of AWS services. The TAM will engage with customers to understand their operational needs and challenges, ensuring their AWS environments remain healthy and effective. This role requires a strong technical background and the ability to communicate effectively with senior leadership.
Responsibilities
- Act as the principal technical advisor and 'voice of the customer' for National Security customers.
- Craft and execute strategies to drive customer adoption and use of AWS services.
- Provide advocacy and strategic technical guidance to help plan and build solutions using best practices.
- Maintain operational health of customers' AWS environments.
- Develop close relationships with customers to understand their business and technical challenges.
- Drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.
Requirements
- 3+ years of technical engineering experience in Compute, Storage, Networking, Databases, DevOps, Big Data, Security, or Applications Development.
- Bachelor's Degree in Computer Science, Math, or related discipline, or 3 years of equivalent work experience.
- Internal enterprise or external customer-facing experience as a technical lead.
- Current, active US Government Security Clearance of TS/SCI with Polygraph.
Nice-to-haves
- Experience in operational parameters and troubleshooting for three or more of the following: Compute, Storage, Networking, Databases, DevOps, Big Data, Security, Applications Development.
- Experience in Information Technology operations.
- Professional oral and written communication skills, especially in presenting to decision makers.
- Experience in a 24x7 operational services or support environment.
- Familiarity with AWS services and/or other cloud offerings.
Benefits
- Comprehensive medical, financial, and other benefits.
- Equity and sign-on payments as part of total compensation package.
