Navigator (Special Program Coordinator)

$60,730 - $62,000/Yr

North Shore Community College - Lynn/Danvers, MA

Full-time - Entry Level

Remote - Lynn/Danvers, MA

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Navigator connects incoming and continuing students with essential resources such as academic advisors, peer tutoring, financial aid resources, career services, counseling, accessibility services, faculty advising, student engagement activities, financial literacy tools and transportation resources. Navigators assist with onboarding and orientation activities and help students access a variety of student experience tools such as the student portal, Blackboard, Navigate and other technologies. The Navigator works daily with students helping them acclimate to the college culture and assess and triage student issues and barriers to student success. They interact with students, and the public, and NSCC faculty and staff both in person, online, and over the telephone.

Responsibilities

• Coordinate on-boarding of new students in assigned caseload, by helping new students navigate the process, connecting new students to appropriate resources such as the Academic Explorer, other career exploration tools, TRIO, RISE and assisting with EAB Navigate access.
• Ensure students are aware of and utilize support services provided at the Student Success Center and other locations throughout the college.
• Coordinate and triage student cases, assess needs, and connect students to appropriate campus resources, services, and external referrals for support for their assigned caseload.
• Compile and monitor intake survey data to identify student needs and connect them with appropriate resources, services, and opportunities for support and development.
• Assist students with registering for classes, adding/dropping courses, use of MyNorthshore, Navigate, Blackboard and other tools.
• Serve as a member of a Success Team for a cohort of students.
• Identify when to refer higher level issues to an appropriate staff person and follow through by making an appointment for the student and following up to ensure that the issue has been satisfactorily resolved.
• Serve as a liaison to a division or area of study.
• Serve as consultants on the student experience tools such as Navigate and Academic Explorer and assist faculty as needed.
• Provide holistic support for the First Year Experience, including the First Year course.
• Perform other related duties as assigned.

Requirements

• Bachelor's degree in a related field with three (3) years' experience and/or training involving college enrollment, student support services, financial aid, or customer service; or an equivalent combination of education, training, and experience.
• Familiarity with college student support resources.
• Demonstrated commitment to student success.
• Strong communication skills, both written and verbal and excellent interpersonal skills.
• Must be comfortable serving the public face to face or remotely using technology and able to work effectively both independently and in a fast-paced, high-traffic environment.
• Successful experience interacting with culturally diverse populations.
• Strong organizational and analytical skills.
• Candidates will be required to pass a CORI/SORI and/or a National background check as a condition of employment.

Nice-to-haves

• Bilingual in Spanish.
• Strong knowledge of the community college system working with individuals with diverse backgrounds.
• Working knowledge of Student Information Systems, such as Banner, Navigate and Blackboard.

Benefits

• Comprehensive benefits package offered through the Commonwealth of Massachusetts.