NBF-WebMgr-IT Web Manager

$60,000 - $65,000/Yr

City of South Bend, IN - South Bend, IN

Full-time - Mid Level

South Bend, IN

Executive, Legislative, and Other General Government Support

About the position

The Web Manager is a member of the Digital Team in the Department of Innovation & Technology and is a capable content manager, trainer, & digital communications strategist. The Web Manager champions web asset management and improvement projects across City Teams. We are looking for a passionate professional who is eager to improve resident experiences and public communications. The Web Manager position is in the City's Department of Innovation and Technology (I&T). I&T is an award-winning, nationally recognized government technology team. The Web Manager is an important role who will help forward the Department and the City's vision for a welcoming, user-friendly city. Candidates that thrive on this team have a good attitude, a customer service mindset, and a love of learning.

Responsibilities

• Quality auditing & UX/UI for City web products
• Training web editors and content managers
• Lead strategic web and digital communications projects
• Manage relationships with City web vendors
• With the Digital Team leadership, shape and lead web asset governance
• Manage City websites in terms of improvements, performance, bug fixes, and overall experience
• Oversee technical issues by organizing communications between external vendors, I&T leadership, and the Applications Team
• Manage the South Bend 311 online service request portal
• Coordinate and train content contributors for digital government platforms
• Collaborate with the Applications Team, residents, and city teams for human-centered design and accessibility
• Identify novel ways to improve the web experience of residents and city teams
• Use reporting and data analysis tools to track performance of city web assets
• Project manage new web improvement projects or website improvement sprints
• Build relationships with city teams to source new ideas and projects

Requirements

• Bachelor's degree or advanced education - preferably in Human Computer Interaction, User Experience, and/or Design
• 2-5 years experience with WordPress website creation, management, and/or maintenance
• Familiarity with website analytics tools such as Google Analytics
• Experience communicating complex information to diverse audiences

Nice-to-haves

• Familiarity with UX testing, human-centered design concepts/principles
• An understanding of HTML and CSS
• Experience or familiarity in Microsoft Power Platform/Portal
• Strong analytical and problem solving skills
• Experience training others on tools or methods
• Proven customer service skills, oral and written communication skills, and organizational skills
• Experience in digital marketing, social media, and other complementary digital communications

Benefits

• Full-time position
• Work schedule: Monday-Friday, 40 hours per week
• Salary range: $60,000-$65,000 annually