NCS Operations Coordinator

NuVasive

Full-time

Miscellaneous Manufacturing

About the position

At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible. As an NCS Operations Coordinator, you will play a crucial role in scheduling daily and emergent cases, ensuring that all next-day cases are confirmed, and that regular check-in calls are made with special clients. You will develop and maintain relationships with our surgeon and hospital schedulers, customizing case scheduling routines to meet their specific needs. Addressing client issues to their satisfaction and documenting these issues will be a key part of your responsibilities. You will also coordinate with the after-hours answering service on-call schedule, regional configurations, and dispatch policy. This position operates on a day shift from 8 am to 5 pm ET, and you will be expected to perform other responsibilities as needed. In this role, you will adhere to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies. Ensuring compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, is essential. You will represent the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with employees, customers, suppliers, and other third parties.

Responsibilities

• Schedules daily and emergent cases, confirming all next day cases and making sure regularly scheduled ‘check-in' calls are made with special clients.
• Develops and maintains relationships with our surgeon and hospital schedulers, customizing case scheduling routines to their needs and wants.
• Ensures any client issues are addressed to the client's satisfaction and that those issues are documented.
• Coordinates with after-hours answering service on-call schedule, regional configurations, and dispatch policy.
• Performs other responsibilities as needed.
• Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies.
• Ensures compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role.
• Represents the company in a professional manner and upholds the highest standards of ethical business practices and socially responsible conduct in all interactions.

Requirements

• High School Diploma or GED.
• Two to five years of office experience demonstrating an increase in responsibility, including a minimum of 6 months of data entry experience.
• Ability to read and write well enough to proof business correspondence for typographical errors and spelling as typically acquired through the completion of a high school diploma plus two years of college or business school or equivalent.
• Excellent verbal and written communication skills required to communicate effectively with sales and technical support staff, and with customers.
• Demonstrated typing and proof-reading skills.
• Demonstrated ability to coach, communicate and work effectively with others in order to clarify decisions for data entry.

Nice-to-haves

• Call center or other experience making and receiving 50-75 calls per day is a plus.
• Experience with high email volume is also a plus.