NCS Operations Coordinator

Globus Medical

Full-time

Merchant Wholesalers, Durable Goods

About the position

At Globus Medical, we are driven by a sense of urgency to deliver innovations that enhance the quality of life for patients suffering from musculoskeletal disorders. Our team is motivated by the needs of these patients, as well as the surgeons and healthcare providers who care for them. We foster a culture of exceptional responsiveness by collaborating with researchers and educators to transform clinical insights into practical solutions. Our innovations aim to improve surgical techniques and outcomes, enabling patients to return to their daily lives as swiftly as possible. NuVasive Clinical Services, a subsidiary of Globus Medical Inc., stands as a premier provider of intraoperative neuromonitoring (IOM) services to surgeons and healthcare facilities. This is achieved through strategic acquisitions of companies such as Impulse Monitoring, Biotronic NeuroNetwork, and Safe Passage. Our IOM technology offers real-time insights into the nervous system during surgical procedures, assisting surgeons in minimizing surgical risks by providing critical information and alerts throughout the operation. In this role, you will be responsible for scheduling daily and emergent cases, confirming all next-day cases, and ensuring that regular ‘check-in' calls are made with special clients. You will develop and maintain relationships with our surgeon and hospital schedulers, customizing case scheduling routines to meet their specific needs. Addressing client issues to their satisfaction and documenting these interactions is crucial. You will also coordinate with the after-hours answering service regarding the on-call schedule, regional configurations, and dispatch policies. This position operates on a day shift from 8 am to 5 pm ET and may include other responsibilities as assigned. Adherence to the company Code of Conduct, compliance with applicable laws and regulations, and representing the company professionally are essential aspects of this role.

Responsibilities

• Schedules daily and emergent cases, confirming all next day cases and ensuring regular check-in calls with special clients.
• Develops and maintains relationships with surgeon and hospital schedulers, customizing case scheduling routines to their needs.
• Ensures client issues are addressed to satisfaction and documented appropriately.
• Coordinates with after-hours answering service on-call schedule, regional configurations, and dispatch policy.
• Performs other responsibilities as assigned.
• Adheres to the company Code of Conduct and all other company policies.
• Ensures compliance with applicable governmental laws, rules, and regulations by completing required training and maintaining knowledge relevant to the role.
• Represents the company in a professional manner and upholds high standards of ethical business practices.

Requirements

• High School Diploma or GED.
• Two to five years of office experience demonstrating an increase in responsibility, including a minimum of 6 months of data entry experience.
• Ability to read and write well enough to proof business correspondence for typographical errors and spelling, typically acquired through high school diploma plus two years of college or business school or equivalent.
• Excellent verbal and written communication skills to effectively communicate with sales and technical support staff, and customers.
• Demonstrated typing and proof-reading skills.
• Ability to coach, communicate, and work effectively with others to clarify decisions for data entry.

Nice-to-haves

• Call center or experience making and receiving 50-75 calls per day is a plus.
• Experience with high email volume is also a plus.