NCS Operations Coordinator

Globus Medical

Full-time

Merchant Wholesalers, Durable Goods

About the position

At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible. NuVasive Clinical Services, a subsidiary of Globus Medical Inc., is a leading provider of intraoperative neuromonitoring (IOM) services to surgeons and healthcare facilities, through the acquisitions of Impulse Monitoring, Biotronic NeuroNetwork, Safe Passage, and others. IOM technology gives those in the operating room real-time insight into the nervous system, which can help surgeons reduce surgical risk by providing critical information and alerts throughout the procedure.

Responsibilities

• Schedules daily and emergent cases, confirmation of all next day cases, ensuring regularly scheduled ‘check-in' calls are made with special clients.
• Develops and maintains relationships with our surgeon and hospital schedulers, customizing case scheduling routines to their needs and wants.
• Ensures any client issues are addressed to the client's satisfaction and that those issues are documented.
• Coordinates with after-hours answering service on-call schedule, regional configurations, and dispatch policy.
• Performs other responsibilities as assigned.
• Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies.
• Ensures compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role.
• Represents the company in a professional manner and upholds the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties.

Requirements

• High School Diploma or GED.
• Two to five years of office experience demonstrating an increase in responsibility, including a minimum of 6 months of data entry experience.
• Work requires the demonstrated ability to read and write well enough to proof business correspondence for typographical errors and spelling as typically acquired through the completion of a high school diploma plus two years of college or business school or equivalent.
• Excellent verbal and written communication skills required in order to communicate effectively with sales and technical support staff, and with customers.
• Demonstrated typing and proof-reading skills.
• Demonstrated ability to coach, communicate and work effectively with others in order to clarify decisions for data entry.

Nice-to-haves

• Call center or other experience making and receiving 50-75 calls per day is a plus.
• Experience with high email volume is also a plus.