Need Sr Data Center Technician (ONSITE)

Spar Information Systems - Centennial, CO

Full-time - Mid Level

Centennial, CO

Professional, Scientific, and Technical Services

About the position

The Senior Data Center Technician will play a crucial role in the management and operation of our data center infrastructure. This position requires a seasoned technician who is adept at troubleshooting and resolving a variety of issues related to hardware, fiber optics, networking, and other related technologies. The successful candidate will not only possess strong technical skills but also demonstrate exceptional supervisory experience and customer service capabilities. Effective communication, both verbal and written, is essential as you will be collaborating with various stakeholders to ensure the smooth operation of the data center. In this role, you will be responsible for executing operational objectives, policies, and procedures that align with the company's mission of transforming its IT model into a technology-driven organization. You will manage projects, installations, testing, budgets, risks, and changes, ensuring that all data center operations run efficiently. The ideal candidate will thrive in a fast-paced, hyper-growth environment, demonstrating a strong aptitude for troubleshooting and process innovation to enhance operational effectiveness. As a Senior Technician, you will participate in regular meetings with stakeholders to build and maintain strong relationships, troubleshoot complex incident management issues, and coordinate vendor procurement activities. You will oversee the maintenance of data center equipment, manage the operating budget, and lead complex facilities projects. Your role will also involve implementing strategies to prevent potential problems, managing emergency situations, and ensuring compliance with industry standards. You will be the point of contact for site infrastructure initiatives, handling escalations and ensuring that projects are delivered on time and within budget.

Responsibilities

• Participate in regular meetings with stakeholders to establish and maintain strong relationships
• Troubleshoot and resolve complex incident management issues, producing incident reports for further analysis
• Coordinate vendor procurement and contractual activities
• Ensure data center equipment maintenance meets industry standards
• Oversee operating budget and complex facilities projects, including project budget, schedule, and scope
• Implement strategies to proactively prevent potential problems and manage emergency and disaster mitigation
• Oversee commissioning processes and lead testing of existing and new equipment
• Successfully deliver projects on time, on budget, and within scope
• Communicate and collaborate effectively with external project teams and resources
• Identify stakeholders, review design packages, and select vendors
• Manage project deployment risks and forecast budget requirements
• Act as the Data Center Operations POC for site infrastructure initiatives
• Handle and resolve escalations while partnering with relevant stakeholders to deliver projects
• Write comprehensive RFPs for various projects
• Assist in budget management
• Develop and implement policies and procedures for essential operating protocols
• Prepare business plans and conduct data analysis of relevant reports
• Assign responsibilities to subordinates
• Conduct interviews and select candidates for employment
• Perform associate performance appraisals and recommend salary adjustments
• Counsel and coach associates and administer disciplinary action when necessary
• Install various hardware as required
• Complete/Oversee service orders in an accurate and timely manner
• Oversee routine operational maintenance support and hardware maintenance
• Respond to customer requests quickly and resolve technical problems effectively
• Oversee coordinated and scheduled maintenance activities with multiple parties in multiple locations, following standard procedures
• Coordinate with other technical teams to complete various tasks, requests, and/or projects
• Frequently lift or move equipment and material weighing up to 50 pounds for various needs
• Oversee planning, coordinating, and managing the technical aspects in projects related to the datacenter
• Identify and manage dependencies between these projects and with other ongoing activities
• Lead and assist with all design aspects of the data center support systems and overall data center layout
• Effectively communicate design standards to internal and external project partners
• Find innovative solutions prior to and during the construction process to reduce costs without negative impacts on quality or reliability
• Engage in physical data center activities such as planning and tracking capacity, rack deployment, rack cabling, hardware and software troubleshooting, and rack decommissioning
• Maintain service level agreements through implementation of proactive issue detection and reporting

Requirements

• Extensive experience in a 24/7/365 critical facility environment, including troubleshooting, management, and mentoring of skilled professionals
• Knowledge of EHS compliance requirements and experience with audits
• Understanding of power distribution and control systems, redundancy, resiliency, and protection
• Ability to manage change and influence cross-functionally
• Previous experience in people management is essential
• PM certification(s) are a plus
• FOA certification a plus
• Strong communication skills, including effectively communicating progress of programs/projects
• Demonstrated ability to influence and resolve challenging stakeholder situations
• Financial acumen with the ability to connect program objectives to financial results and manage project budgets effectively
• Must use and maintain personal protective equipment as required
• Ability to write concise and accurate reports
• Ability to appropriately escalate data center incidents and respond to alarms
• Communicate effectively with customers and internal staff
• Learn quickly and address issues as they arise in a Mission Critical 24 7 environment
• Schedule flexibility with ability to work non-standard business hours
• Strong work ethic and accountability
• Ability to work independently and follow all escalation procedures regarding critical or emergency situations
• Ability to operate in and promote a rigorous process-driven team environment
• Ability to logically analyze and solve problems
• Ability to effectively multi-task while assisting customers and working on multiple projects
• Familiar with computer systems and software programs such as MS Word, Excel, and MS Outlook
• Ability to climb and balance
• Ability to stoop, kneel, crouch, bend, stretch, and crawl
• Must be comfortable working in a high stress, fast paced environment with shifting priorities
• Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support
• Ability to lift up to 50 pounds
• Train and mentor Technicians through on-the-job training (OJT) and provide direct guidance on specific tasks (e.g., deployments, break/fix); may complete additional training to obtain or maintain relevant role certifications
• Proficiency in troubleshooting and diagnosing computer, server, and network hardware
• Proficiency with designing and leading infrastructure modification projects
• Proficiency with troubleshooting/installing/testing sophisticated circuits
• Proficiency installing circuits requiring sophisticated fiber terminations
• Proficiency with installation, testing, and modification of cross-connects per documented procedures with accurate cable management
• Proficiency installing low voltage cable in active data center environment
• Experience with opening and closing tasks within ticketing system is highly preferred
• Experience with Hard Drive Sanitation Software (Blancco) is desired
• Proficiency in Microsoft Office Suite is preferred
• Experience with Network tools (Infoblox, Lantronix) is desired
• Experience with Azure DevOps is desired
• Experience with DCIM management software is preferred
• Experience with CAD/Visio is desired
• Experience with technical documentation creation
• Experience with Data Center equipment is preferred
• Experience with Client hardware troubleshooting including diagnosis and/or replacement, cybersecurity requirements, client architecture is preferred
• Knowledge of DevOps methodologies and concepts is desired
• Proven ability to concentrate and demonstrate a capacity for learning technical concepts and adapting to new technologies quickly
• Excellent research, decision-making and organizational skills are required
• Excellent communication skills including spoken and written skills
• Proven analytical, evaluative, and problem-solving abilities
• Excellent customer facing skills
• Familiarity with the following standards: Building Industry Consulting Service International (BICSI), Electronic Industries Alliance (EIA), Telecommunications Industry Association (TIA), National Electronic Code (NEC)

Nice-to-haves

• PM certification(s)
• FOA certification
• Experience with Hard Drive Sanitation Software (Blancco)
• Experience with Network tools (Infoblox, Lantronix)
• Experience with Azure DevOps
• Experience with DCIM management software
• Experience with CAD/Visio

Benefits

• Competitive salary
• Health insurance
• 401(k) plan with company match
• Paid time off
• Flexible work hours
• Professional development opportunities