Neighborhood Program Case Manager

Full-time - Entry Level

Minneapolis, MN

About the position

IOCP is a nonprofit that provides services in food, case management, emergency financial assistance, employment services, and childcare resources to those residing in eight Western Hennepin County cities. We are looking for a Neighborhood Program Case Manager to play a key role in 2-3 housing communities providing individual services and community connection to residents. The Neighborhood Program Case Manager conducts new client intakes, provides information and referrals, does 1:1 case management and creates meaningful community connections. If you are looking for a career where you can have a purposeful, direct impact on people in our community, we want to hear from you!

Responsibilities

• Conduct client intakes with a focus on exceptional customer service and quality data collection through trauma-informed practices.
• Provide information and referrals, responding to the needs of clients with a trauma-informed approach and facilitate their connection to internal and external programs and resources.
• 1:1 case management including resolving crises, assessing needs, connecting to resources, developing and implement plans to work toward increased stability and achievement of individual goals.
• Community building such as community needs assessments, new resident welcoming, promotion of positive resident/community involvement and working with residents and community partners to coordinate community dinners and other community events.

Requirements

• BSW preferred or Bachelor’s degree in a related field
• 3-5 years direct service experience working with adults and families
• Experience working in housing communities
• Excellent interpersonal, verbal and written communication skills
• Demonstrated experience working with populations of diverse age, income, race, national origin and disabilities
• Commitment to equity and inclusion and ability to excel in a diverse environment
• Knowledge of and ability to navigate community resources and systems
• Ability to work effectively in teams
• Self-motivated and able to work well with limited supervision
• Excellent organization and time management skills
• High level of computer proficiency
• A valid driver’s license with a clean driving record and access to reliable transportation
• Must be willing to travel between work sites

Benefits

• Compensation: $51,000 - $53,550 annually
• Hybrid work environment
• Full-time, benefits eligible
• Medical, Dental, Vision, FSA, HSA, 401(k), Life and Disability Insurance, Employee Assistance Program
• Nine paid holidays
• Generous PTO (starting at 21 days annually)
• Six weeks of paid leave for employees eligible for parental or medical leave