Neighborhood Sales Manager

The New Home Company - New Caney, TX

Full-time - Entry Level

New Caney, TX

Construction of Buildings

About the position

New Home Co. is a new generation homebuilder focused on the design, construction and sale of innovative and consumer-driven homes in major metropolitan areas in Arizona, California, Colorado, Oregon, Texas, and Washington. NEW HOME was named 2019 Builder of the Year by Professional Builder and is a multi-year recipient of 'The Eliant' for Best Overall Customer Experience in the multi-divisional builder segment. At New Home Co. we believe that PEOPLE matter. The strength of our homes is built upon a foundation of focused, energized, visionary and dedicated team members. Our goal is to provide a workplace that supports you in doing the best work of your life.

Responsibilities

• Assume ultimate responsibility for meeting or exceeding sales and closing quotas on a monthly basis within specified profit margins.
• Immediately greet or acknowledge all visitors who enter the model with enthusiasm and establish rapport with them.
• Ask open-ended, indirect questions which draw out the customers' wants and needs.
• Perform model demonstrations, highlighting how the various features of our homes meet the customers' wants and needs.
• Complete all contract and related paperwork in an organized, expeditious manner and obtain approval as necessary.
• Maintain a system for organizing prospect registration cards according to appropriate categories to ensure timely follow-up using the established computer system.
• If a contract is not written during the initial visit, before prospects leave ask for an appointment for them to return to the sales center.
• Communicate with prospects by utilizing a combination of telephone contacts and written correspondence.
• Constantly follow-up with prospects using the sales tools provided by the company to increase sales volume.
• Maintain documentation of all realtor traffic.
• Perform the required number of realtor visits each week and submit a monthly Realtor Activity Report detailing all realtor contacts.
• Plan the required number of realtor functions in your community each month.
• Maintain active contact with realtors by providing them with up-to-date inventory information.
• Review and follow-up on all old prospect cards on a regular basis.
• Seek referral leads from present and closed customers and follow-up on all information.
• Follow-up on all company-generated leads as well as the results of advertising and marketing efforts.
• Ensure customer expectations have been properly set regarding all activities from contract signing to closing.
• Assist customers in the option selection process.
• Promptly and accurately complete all subsequent change orders for customer requests, changes and additions according to the established guidelines.
• Set appointments for new home orientations and walk-through within established timeframes.
• Monitor and collect any additional deposits or earnest monies due.
• Handle and address homeowner concerns during the construction process as courteously and promptly as possible.
• Monitor the loan approval and escrow processes (if applicable) and maintain required lender capture rates.
• Monitor the status of contingencies on a weekly basis and submit the Contingency Form to management as required.
• Regularly visit the construction site to check progress and ensure installed items are consistent with selection information.
• Maintain regular contact with customers during the construction process using the TLC process to update them on the status of their home.
• Take the initiative to ask for referrals throughout the sales process.
• Maintain a constant awareness of your competition and their strengths, weaknesses and any special promotions they may be offering.
• Maintain a Competition Notebook noting the pricing, floor plans and features of your competitors and be prepared to use this information to overcome objections.
• Submit Competition Reports to management on a monthly basis.
• Maintain and submit to management a quarterly Lost Prospects Report documenting all sales which were lost to a competitor and the reason for each customer's decision.
• Drive the community each morning before arriving at the sales center to check signage, flags, landscaping and overall community appearance.
• Maintain up-to-date knowledge of all finished and available market homes.
• Perform all model/sales center opening and closing duties as required.
• Maintain the order and cleanliness of the model/sales center throughout the day by performing the periodic walk-through.
• Obtain assistance from other team members or professionals as necessary in handling model or market home maintenance issues.
• Maintain an updated, accurate and neat filing system in accordance with established guidelines.
• Maintain an adequate and ready-to-use supply of all brochure items and reorder additional materials well in advance.
• Perform walk-through of finished market homes and accept them from construction.
• Ensure the model/sales center is open and staffed during all established hours of operation.
• Perform all administrative duties associated with maintaining the sales center (i.e. answer telephones, prepare correspondence, file information, write receipts, etc.).
• Prepare and submit the following reports on a weekly basis: Sales and Closing Report, Traffic Report, Registration Slips, Status Report and Weekly Construction Meeting Report (if applicable), Contingency Form.
• Prepare and submit the following reports on a monthly basis: Monthly Buyer Profile Summary, Monthly Traffic Profile Summary, Broker Activity Report (if applicable), Competition Report, Lost Prospect Report.
• Constantly project an image of professionalism through your actions, demeanor and appearance, modeling our vision, values and operating principles.
• Act with integrity and honesty in your dealings with prospects, homeowners and fellow employees.
• Initiate opportunities to continually enhance your sales skills and knowledge.
• Strive to achieve high levels of teamwork, cooperation and open communication with all other departments in the company.
• Actively participate in Growth Reviews and establish goals for personal improvement.

Requirements

• High school diploma with a college degree preferred.
• 3-5 years experience in new home sales strongly preferred.
• Must be computer proficient, with experience in Windows, Word and Excel preferred.
• Excellent verbal and written communication skills.
• Strong negotiation and closing abilities.
• Good organizational skills and follow-through capabilities.
• Must be able to work nights, weekends and most holidays.
• Ability to perform the essential functions of the job in accordance with company requirements and professional business practices.

Benefits

• Base salary of $42,000 per year plus 2% of Net Sales Price commission.
• Competitive medical, dental and vision coverage.
• Generous paid time off policies, including vacation, holidays, sick leave, jury duty, and bereavement.
• Paid disability, parental and military leave.
• Company-sponsored and voluntary term life, AD&D, and short- and long-term disability insurances.
• 401(k) retirement plan with bi-weekly employer matching of 50% up to the first 8% of team member contributions.
• Wellness incentive program.