The New Home Company - New Caney, TX

posted 16 days ago

Full-time - Entry Level
New Caney, TX
Construction of Buildings

About the position

New Home Co. is a new generation homebuilder focused on the design, construction and sale of innovative and consumer-driven homes in major metropolitan areas in Arizona, California, Colorado, Oregon, Texas, and Washington. NEW HOME was named 2019 Builder of the Year by Professional Builder and is a multi-year recipient of 'The Eliant' for Best Overall Customer Experience in the multi-divisional builder segment. At New Home Co. we believe that PEOPLE matter. The strength of our homes is built upon a foundation of focused, energized, visionary and dedicated team members. Our goal is to provide a workplace that supports you in doing the best work of your life.

Responsibilities

  • Assume ultimate responsibility for meeting or exceeding sales and closing quotas on a monthly basis within specified profit margins.
  • Immediately greet or acknowledge all visitors who enter the model with enthusiasm and establish rapport with them.
  • Ask open-ended, indirect questions which draw out the customers' wants and needs.
  • Perform model demonstrations, highlighting how the various features of our homes meet the customers' wants and needs.
  • Complete all contract and related paperwork in an organized, expeditious manner and obtain approval as necessary.
  • Maintain a system for organizing prospect registration cards according to appropriate categories to ensure timely follow-up using the established computer system.
  • If a contract is not written during the initial visit, before prospects leave ask for an appointment for them to return to the sales center.
  • Communicate with prospects by utilizing a combination of telephone contacts and written correspondence.
  • Constantly follow-up with prospects using the sales tools provided by the company to increase sales volume.
  • Maintain documentation of all realtor traffic.
  • Perform the required number of realtor visits each week and submit a monthly Realtor Activity Report detailing all realtor contacts.
  • Plan the required number of realtor functions in your community each month.
  • Maintain active contact with realtors by providing them with up-to-date inventory information.
  • Review and follow-up on all old prospect cards on a regular basis.
  • Seek referral leads from present and closed customers and follow-up on all information.
  • Follow-up on all company-generated leads as well as the results of advertising and marketing efforts.
  • Ensure customer expectations have been properly set regarding all activities from contract signing to closing.
  • Assist customers in the option selection process.
  • Promptly and accurately complete all subsequent change orders for customer requests, changes and additions according to the established guidelines.
  • Set appointments for new home orientations and walk-through within established timeframes.
  • Monitor and collect any additional deposits or earnest monies due.
  • Handle and address homeowner concerns during the construction process as courteously and promptly as possible.
  • Monitor the loan approval and escrow processes (if applicable) and maintain required lender capture rates.
  • Monitor the status of contingencies on a weekly basis and submit the Contingency Form to management as required.
  • Regularly visit the construction site to check progress and ensure installed items are consistent with selection information.
  • Maintain regular contact with customers during the construction process using the TLC process to update them on the status of their home.
  • Take the initiative to ask for referrals throughout the sales process.
  • Maintain a constant awareness of your competition and their strengths, weaknesses and any special promotions they may be offering.
  • Maintain a Competition Notebook noting the pricing, floor plans and features of your competitors and be prepared to use this information to overcome objections.
  • Submit Competition Reports to management on a monthly basis.
  • Maintain and submit to management a quarterly Lost Prospects Report documenting all sales which were lost to a competitor and the reason for each customer's decision.
  • Drive the community each morning before arriving at the sales center to check signage, flags, landscaping and overall community appearance.
  • Maintain up-to-date knowledge of all finished and available market homes.
  • Perform all model/sales center opening and closing duties as required.
  • Maintain the order and cleanliness of the model/sales center throughout the day by performing the periodic walk-through.
  • Obtain assistance from other team members or professionals as necessary in handling model or market home maintenance issues.
  • Maintain an updated, accurate and neat filing system in accordance with established guidelines.
  • Maintain an adequate and ready-to-use supply of all brochure items and reorder additional materials well in advance.
  • Perform walk-through of finished market homes and accept them from construction.
  • Ensure the model/sales center is open and staffed during all established hours of operation.
  • Perform all administrative duties associated with maintaining the sales center (i.e. answer telephones, prepare correspondence, file information, write receipts, etc.).
  • Prepare and submit the following reports on a weekly basis: Sales and Closing Report, Traffic Report, Registration Slips, Status Report and Weekly Construction Meeting Report (if applicable), Contingency Form.
  • Prepare and submit the following reports on a monthly basis: Monthly Buyer Profile Summary, Monthly Traffic Profile Summary, Broker Activity Report (if applicable), Competition Report, Lost Prospect Report.
  • Constantly project an image of professionalism through your actions, demeanor and appearance, modeling our vision, values and operating principles.
  • Act with integrity and honesty in your dealings with prospects, homeowners and fellow employees.
  • Initiate opportunities to continually enhance your sales skills and knowledge.
  • Strive to achieve high levels of teamwork, cooperation and open communication with all other departments in the company.
  • Actively participate in Growth Reviews and establish goals for personal improvement.

Requirements

  • High school diploma with a college degree preferred.
  • 3-5 years experience in new home sales strongly preferred.
  • Must be computer proficient, with experience in Windows, Word and Excel preferred.
  • Excellent verbal and written communication skills.
  • Strong negotiation and closing abilities.
  • Good organizational skills and follow-through capabilities.
  • Must be able to work nights, weekends and most holidays.
  • Ability to perform the essential functions of the job in accordance with company requirements and professional business practices.

Benefits

  • Base salary of $42,000 per year plus 2% of Net Sales Price commission.
  • Competitive medical, dental and vision coverage.
  • Generous paid time off policies, including vacation, holidays, sick leave, jury duty, and bereavement.
  • Paid disability, parental and military leave.
  • Company-sponsored and voluntary term life, AD&D, and short- and long-term disability insurances.
  • 401(k) retirement plan with bi-weekly employer matching of 50% up to the first 8% of team member contributions.
  • Wellness incentive program.
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