General Dynamics - Falls Church, VA
posted 3 months ago
The Navy Directorate for Information Dominance is consolidating all Tier-1 IT service desks and transitioning from a human-centered Subject Matter Expert (SME)-based business model to a Knowledge-Based (KM) solution known as the Navy Enterprise Service Desk (NESD). We are seeking Conversational AI Engineers to join our team, with the position being supportable remotely within the U.S. One of the primary objectives of NESD is to consolidate IT Tier-1 service desks, which includes integrating all current personnel, processes, and technology while achieving efficiencies through this consolidation. The existing facilities that support the consolidated help desks are located in New Orleans, Louisiana, and Norfolk, Virginia. The NESD initiative aims to employ artificial intelligence, machine learning, and natural language processing to develop an adaptive Virtual Helpdesk Agent that becomes increasingly intelligent with each interaction. This knowledge-learning process is crucial for managing the various systems supported by NESD, which may have multiple deployed versions operating within the Fleet. The program is designed to enhance the customer experience and support provided to Sailors, Marines, civilians, and their support systems, both afloat and ashore. As a Conversational AI Engineer, you will collaborate with data engineers, machine learning engineers, and data scientists to integrate AI functionalities into existing applications. You will also be responsible for maintaining these systems to ensure optimal performance. Your role will involve solving various business challenges using Conversational AI software, designing, developing, implementing, and monitoring Conversational AI systems, and educating the broader team on the capabilities and limitations of AI systems. Additionally, you will lead the search for new AI technologies to implement within the business and train teams on the implementation of AI systems.