NetOps Engineer

The Judge Group - Eddington, PA

Full-time - Mid Level

Remote - Eddington, PA

Administrative and Support Services

About the position

The NetOps Engineer is responsible for managing and supporting network security infrastructure, including project implementations, operational support, and escalation management. This role requires hands-on problem-solving skills and the ability to work collaboratively within a team while maintaining communication with management regarding project statuses. The position is primarily on-site for the first 90 days, transitioning to a hybrid work model thereafter, and includes an on-call rotation.

Responsibilities

• Support projects, implementations, and handoffs to other teams
• Create documentation and diagrams for projects, implementations, and network security devices
• Support network security infrastructure including firewalls, NAC, IPS, and other network-based security systems
• Maintain and update network security systems with software and firmware updates
• Review, audit, and remediate network security devices for compliance with standards
• Support requests from other teams and business units
• Analyze and diagnose reports of network security problems, documenting root causes and providing remediation recommendations
• Work with vendors for problem escalation and resolution
• Ensure timely completion of daily tasks and projects
• Participate in an on-call rotation for after-hours support
• Provide secondary application support for network security admin functions
• Assist with vulnerability remediation
• Review and maintain daily jobs including scheduled tasks
• Perform security hardening of network security systems
• Proactively provide recommendations for improving internal systems
• Troubleshoot and diagnose problems relating to TCP/IP, certificates, SNMP, and security
• Document and diagram current and future system expansions
• Analyze network and security devices for possible issues
• Work with third-party vendors to expedite resolution
• Provide support on various hardware as needed
• Develop a working knowledge of the business side and interface effectively with user areas
• Perform systems analysis of software/hardware modifications and user requests
• Research, plan, and implement network and security solutions
• Document internal support processes and procedures and build runbooks
• Design and implement processes to ensure high availability of all systems
• Work closely with all teams on projects of all scopes
• Engage outside contractors with proper technical expertise when appropriate
• Ensure timely completion of projects and deployments

Requirements

• 5+ years hands-on experience with Cisco network infrastructure focusing on security
• Experience with IP routing and routing protocols including OSPF and BGP
• Understanding of WAN technologies including MPLS, IPsec, and remote access VPNs
• Understanding of VXLAN fabrics and multi-VRF environments
• Strong understanding of network security technologies such as netflow, firewalls, and identity management
• Active CCNA or CCNP certification with a focus on Routing & Switching or Security is desired
• Knowledge of network security and monitoring tools
• Effective written and verbal communication skills
• Excellent customer service skills
• Bachelor's degree in a technical field or equivalent experience
• Ability to work on after-hours changes, including evenings and weekends
• Ability to travel to office and branch locations as needed
• Ability to lift 50lbs and rack/stack networking equipment
• Strong project management skills
• High level of comfort with debugging complex issues

Nice-to-haves

• Experience with network security compliance standards
• Familiarity with network monitoring and management tools
• Experience in a customer-focused environment

Benefits

• Hybrid work schedule after 90 days
• On-call rotation for after-hours support