NetSuite ACS Predictive Analytics & Planning Manager

$58,100 - $126,000/Yr

Oracle - Boston, MA

Full-time - Manager

Boston, MA

Publishing Industries

About the position

The Manager of the ACS Predictive Analytics and Planning team at NetSuite GBU is responsible for leading a high-performing analytics team that provides data-driven insights and support to the Executive Leadership team within Subscription & Support Services. This role emphasizes management, mentorship, process improvement, and strategic planning, while ensuring quality work and organizational goal achievement. The manager will facilitate collaboration across various departments and is expected to influence strategic decisions that impact the organization's success.

Responsibilities

• Manage and develop a dedicated team of business analysts, providing support and guidance to ensure the delivery of accurate and insightful data analyses, visualizations, and resourcing
• Provide clear direction, guidance, and feedback to enhance the team's performance and productivity
• Collaborate closely with executive leadership to understand requirements, align the team's efforts with the organization's strategic objectives, and deliver actionable insights and reports
• Promote high standards of quality, accuracy, integrity, and consistency in all the reporting services through quality monitoring and governance
• Oversee the design and maintenance of meaningful KPIs and comprehensive reports, ensuring they accurately reflect the business's performance and identify trends for strategic planning
• Manage and optimize the tools necessary for efficient and effective staffing and resource management
• Direct the analysis of complex data sets related to headcount, hiring, capacity, renewals, and other priority metrics, supporting the interpretation and presentation of the findings to leadership
• Support team members in project staffing, ensuring the use of established staffing tools/data such as the Staffing Architecture Matrix, forecast, utilization, and skill level
• Become intimately familiar with the reporting packages that pertain to the Executive Leaders' organization and track metrics/identify data anomalies
• Provide effective situational leadership for operational issues and escalations
• Liaise/build relationships with and support collaboration between the Customer Success Operations Managers/teams, ACS and Support teams, other CS teams, Sales, and Finance to ensure all goals and objectives are met
• Be responsible for developing and supporting internal initiatives that drive improvements to team processes

Requirements

• 5+ years of Professional Services Consulting or Operations experience
• Experience in a managerial role required, 3-5 years of experience preferred
• Bachelor's degree in Business or related field preferred
• Knowledge of NetSuite required
• Prior experience as a Business Analyst and/or Financial Analysis is a plus
• Ability to lead, engage, mobilize, and motivate teams to accomplish goals
• Must be a self-starter, highly analytical with sound decision making skills
• Attention to detail and ability to multi-task is critical
• Excellent communication and interpersonal skills required
• Effective time management and organizational skills required
• Strong presentation skills using PowerPoint required
• Must be able to function as part of a team and adhere to strict deadlines in a fast-paced, evolving work environment
• Advanced MS Office skills required (Word, Excel, Power Point, Outlook at a minimum)

Benefits

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance