Network Administrator II - Baltimore, MD

$66,560 - $72,800/Yr

Epsilon - Baltimore, MD

Full-time - Mid Level

Baltimore, MD

101-250 employees

Professional, Scientific, and Technical Services

About the position

The Network Administrator II position at Epsilon Inc. involves overseeing the operation of moderately complex software and network systems, providing technical support, and ensuring optimal network performance. This role is critical in supporting the Internal Revenue Service (IRS) as they expand their technical support capabilities during a nationwide hiring surge.

Responsibilities

• Install, maintain, and oversee the operation of moderately complex software and network systems.
• Provide technical support to optimize network performance and resolve issues efficiently.
• Conduct thorough evaluations of software and hardware to ensure compatibility and performance.
• Develop, review, and maintain robust security protocols and procedures.
• Troubleshoot and resolve complex technical issues to maintain system integrity.
• Implement and coordinate network policies, standards, and procedures to ensure compliance and reliability.
• Manage the installation of network software and monitor network performance for optimal functionality.
• Manage existing operational equipment and install and configure new switches and routers, IP desk phones, and Voice over IP support on network devices.
• Set up replacement switches and routers at network location.
• Test and confirm operation of installed switches and routers.
• Maintain local and wide area network (LAN/WAN) components like CISCO Switches, routers, patch panel support, and cable replacements.
• Update asset records, prepare equipment for shipment, and deliver the replaced equipment to the Asset Management organization for disposition.
• Perform loading of above-baseline software and perform quality control steps to ensure the systems have the required configuration and software.
• Troubleshoot and resolve network support trouble tickets, provide timely updates of work performed in the ticketing system, and provide corrections of any discrepancies identified.
• Provide informal customer instruction and training as needed.

Requirements

• Must be a U.S. Citizen or have lawful permanent residence in the United States.
• No less than 6 years' experience as a Network Administrator, Engineer, or similar position.
• Hands-on experience with Hubs, Routers and Switches, Firewalls, TCP/IP protocols, VoIP, DNS, CISCO Hardware & Products, configurations, troubleshooting, Testing and O&M of the Network.
• Outstanding diagnostic, problem-solving and analytical skills.
• Experience with LAN/WAN networks and CISCO environments.
• Hands-on experience with common networking software and hardware.
• Excellent customer service skills.
• Exceptional oral and written communication skills.
• Excellent time management skills.

Benefits

• $3,000 annually in Professional Development funds.
• Competitive pay.
• Comprehensive benefits through one of the largest national carriers.
• Paid Time Off (PTO) that increases with tenure and has a generous rollover.
• 11 company paid Holidays.
• 401(k) with immediate contribution.