At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! The Network Service Asset Configuration Management (SACM) Analyst is responsible for ensuring the assets (hardware/software) required to deliver services are properly controlled, and that accurate and reliable information about those assets are available when and where it is needed. The SACM team participates in all inventory audits, continuous improvement of ITIL processes such as change management, and improving the completeness and accuracy of the system of record for technology assets by working with engineering and product team to identify and remediate tool/publishing root cause issues and Data Quality defects. The Network SACM Analyst is responsible for being the first point of contact for requests and maintaining the network infrastructure portfolio. This position will support the transition from ITSM Remedy to ServiceNow for network infrastructure asset management. Job expectations include following well-defined Standard Operating Procedures (SOPs) and partnering with experts to improve service levels by proposing changes to managing the configuration inventory.