Network - Business Analyst

Apexon - Lansing, MI

Full-time - Mid Level

Lansing, MI

11-50 employees

Professional, Scientific, and Technical Services

About the position

The Business Analyst 5 position at Apexon involves gathering business and technical requirements while consulting with Subject Matter Experts (SMEs) to manage projects across various telecommunication services. The role requires effective communication and collaboration within a complex enterprise network environment, ensuring that client needs are met through clear integration processes and project management.

Responsibilities

• Facilitate client meetings to gather IT solution requirements and determine integration processes.
• Collect, process, and present business and technical requirements.
• Lead review sessions to discuss project progress with stakeholders.
• Maintain excellent customer service and clear communication with clients and team members.
• Work across various network platforms including WAN, MLAN, WLAN, and Voice.
• Disseminate information efficiently across technical teams and management.
• Operate effectively in a large enterprise network setting.

Requirements

• Bachelor's degree required.
• 5+ years in customer-facing roles.
• 3-5 years in a telecommunications environment and large enterprise setting.
• Experience working with multiple network platforms and services.
• Proficient with Microsoft Project and Excel (3-5 years required).
• Experience with Remedy/Helix (3-5 years required).
• Familiarity with Clarity (1-3 years preferred) and DevOps (2-3 years preferred).
• Strong organizational and prioritization skills.
• Excellent communication and interpersonal skills.
• Ability to collaborate with multiple agencies, vendors, or departments in an enterprise environment.

Nice-to-haves

• Familiarity with Clarity (1-3 years preferred)
• Experience with DevOps (2-3 years preferred)

Benefits

• Health Insurance with Dental & Vision
• 401K Plan
• Life Insurance, STD & LTD
• Paid Vacations & Holidays
• Paid Parental Leave
• FSA Dependent & Limited Purpose care
• Learning & Development