Network Data Engineer

Acl Digital.Com - Los Angeles, CA

Full-time

Los Angeles, CA

About the position

The Network Data Engineer will be a key member of the Network Operations team, responsible for maintaining Campus and Wide Area Network services in a 24/7, mission-critical enterprise environment. This role focuses on proactive performance and capacity management, problem management, and escalation support, ensuring the delivery of IT solutions and infrastructure to EA's game studios worldwide.

Responsibilities

• Support and configure the company's network environment, including switches, routers, load balancers, wireless, firewalls, and WAN accelerators.
• Provide daily operational maintenance of existing network infrastructure, primarily Cisco and Palo Alto.
• Plan and execute changes, assess and mitigate risks, and follow IT change control best practices.
• Provide highest level operational support, triage, break/fix, and incident resolution, including response to escalations.
• Proactively notify customers of network issues and assess business impact.
• Participate and collaborate in various IT projects.
• Improve metrics collection on network devices and expand monitoring capabilities.
• Utilize network tools for administration, maintenance, automation, and visualization/reporting.
• Prepare and maintain up-to-date documentation for internal and external customers detailing the configuration of deployed solutions.
• Demonstrate sound judgment in solving problems and propose solutions to improve existing network.

Requirements

• Bachelor's degree in Computer Science, Computer Engineering, or equivalent.
• Minimum Professional level certification - Cisco CCNP or equivalent certification.
• Minimum of 5 years experience provisioning and troubleshooting LAN/WAN connectivity technologies.
• Hands-on experience with routers, switches, and firewalls.
• Proven expertise in network and infrastructure principles and general network management best practices.
• Good understanding of different vendor cloud platforms such as AWS, Azure, and Google Cloud Platform.
• Proven experience with network services and dynamic routing protocols (BGP, OSPF, TCP/IP, VRF, QoS, HSRP, IPSLA, IPSec, SNMP, RADIUS, TACACS).
• Familiarity with Networking Monitoring and Management Tools.
• Strong analytical and problem-solving skills.
• Excellent writing and communication skills.
• Ability to work under pressure and manage time effectively.

Nice-to-haves

• Network automation/scripting/programmability knowledge.