Network Engineer 4

COOLSOFT - Richmond, VA

Full-time - Mid Level

Richmond, VA

Professional, Scientific, and Technical Services

About the position

The Network Engineer 4 position at the State of Virginia involves providing advanced network support and management for the Transportation Operations Center. The role requires a blend of independent and collaborative work to meet departmental service objectives, focusing on network design, configuration, maintenance, and troubleshooting.

Responsibilities

• Responds to Tier 1 network support requests.
• Communicates effectively with teammates and customers of varying levels of technical expertise.
• Responds to all break/fix requests associated with network resources.
• Designs extensions of and connections to the campus network.
• Configures and deploys new/replacement network hardware and communications infrastructure.
• Maintains up-to-date project and architecture documentation.
• Maintains up-to-date inventory and maintenance records.
• Monitors network resources for faults and traffic anomalies.
• Resolves connection issues between users and resources.
• Maintains detailed change history of network changes.
• Supports ITS Field Maintenance with communications' implementation and troubleshooting.
• Supports team efforts to improve cybersecurity controls and defenses.
• Supports team efforts for threat hunting and mitigation.
• Manages time and resource constraints.

Requirements

• 8-10 years of experience in the field or related subject matter area.
• Experience in network design and configuration.
• Strong troubleshooting skills for network issues.
• Ability to communicate effectively with technical and non-technical stakeholders.

Nice-to-haves

• Experience with cybersecurity measures and threat mitigation.
• Familiarity with network monitoring tools.
• Knowledge of current networking technologies and trends.

Benefits

• Hybrid work environment (remote and on-site as needed).