Network Engineer/Architect

Lucid Technologies - Richmond, VA

Full-time - Mid Level

Richmond, VA

Professional, Scientific, and Technical Services

About the position

The Network Architect 4 role involves providing data networking solutions and oversight for legacy telecommunications services, including broadband internet circuits and cloud networking. The position requires extensive knowledge of data and network monitoring technologies and practices, as well as the ability to manage the lifecycle of data networking services from strategic planning to operations. The role also includes performing assessments of voice and data networking technologies and managing customer escalations.

Responsibilities

• Provide data networking solutions and oversight for legacy telco services.
• Manage the broadband circuit portfolio using data and network monitoring technologies.
• Assist with the data networking services lifecycle from strategic planning to operations and financials.
• Specify business requirements for current and future wireless mobile and data networking services.
• Perform technology and operational assessments to manage legacy portfolio and create future roadmaps.
• Manage general technology incidents and lead them to resolution.
• Respond to and resolve customer/agency escalations.

Requirements

• Extensive knowledge and experience with data and network monitoring technologies (3 years required).
• Network expertise to specify business requirements for current and future network services (3 years required).
• Experience in networking incident management (3 years required).
• Experience in managing customer escalations (3 years required).
• Experience deploying and managing broadband circuits and wireless phone solutions (3 years required).
• Experience with commercial broadband circuits (e.g., Comcast) (3 years required).
• Experience in cloud networking (3 years highly desired).
• Experience working in a State government/agency (3 years desired).
• ITIL Foundations certification is desirable.

Nice-to-haves

• Experience with Thousand Eyes network monitoring tool.
• Experience with wireless Intune MDM for configuration of wireless settings for devices.

Benefits

• Parking provided for contractors at the facility.