Network Engineer I - OSC

LE043 Quality Technology Services, LLC - Suwanee, GA

Full-time - Entry Level

Suwanee, GA

11-50 employees

About the position

The Network Engineer I-OSC at QTS is responsible for supporting both internal and customer networking, including physical and virtual environments, as well as firewall management. This role requires a strong understanding of networking technologies and a commitment to customer satisfaction, with a focus on technical problem resolution. The position is part of a 24/7 Operations Service Center, necessitating shift work and flexibility in availability.

Responsibilities

• Support internal and customer physical and virtual networking and firewall management.
• Manage assigned tickets to ensure SLA compliance and customer satisfaction.
• Deliver customer-focused support through phone calls and ticket-based communications.
• Troubleshoot network port, HSRP, and OSPF configuration issues.
• Conduct firewall rule changes and understand prefix and access lists.
• Read and comprehend traceroutes and monitor alerts on the alert board.
• Create A, C, and MX records using basic knowledge of DNS.
• Maintain and troubleshoot VPNs, checking Phase 1 and Phase 2.
• Triage and escalate tickets according to QTS policy.
• Oversee new and existing equipment, hardware, and software upgrades.
• Administer all network equipment including switches, routers, firewalls, and associated software.

Requirements

• BS degree in Computer Science, Management Information Systems, Engineering or related field, or equivalent professional experience.
• Three or more years of progressive IT engineering experience.
• Proficiency in configuring and troubleshooting Cisco routers and switches.
• Familiarity with data center networking concepts, including VLANs, BGP, OSPF, and MPLS.
• Knowledge of network monitoring tools and protocols (SNMP, NetFlow, etc.).
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork abilities.
• Solid understanding of security and network/distributed computing concepts.
• General experience with DDOS and traffic mitigation techniques.
• Working knowledge of networking technologies, concepts, and industry trends.

Nice-to-haves

• Two or more years of experience with a service provider, preferably in a Data Center environment.
• Experience working in a NOC environment.
• Related technology certifications (CCNA/CCNP, JNCIA, Network+, Security+, etc.).
• Familiarity with NSX virtual networking.
• Familiar with Juniper network devices with ability to navigate Junos.
• Knowledge of ITIL.
• Familiarity with ServiceNow.
• Working knowledge of BGP and OSPF.
• Proficient with IP subnetting.

Benefits

• Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan
• Flexible spending and HSA accounts
• Paid holidays
• Paid time off
• Paid volunteer days
• Employee assistance program
• Tuition assistance
• Parental leave
• Military leave assistance
• QTS scholarship for dependents
• Wellness program
• Bonus eligibility