Network Engineer I

Truist Financial - Atlanta, GA

Part-time,Full-time - Entry Level

Atlanta, GA

Credit Intermediation and Related Activities

About the position

The Network Engineer I position is responsible for configuring, enhancing, and operating the enterprise network infrastructure. This role involves utilizing diagnostic tools, automation, and recovery systems through standard or proprietary scripting and utilities. The engineer will be tasked with complex analysis and resolution of escalated problems within the department, ensuring the network operates efficiently and effectively. As part of the essential duties, the Network Engineer I will provide Tier III level support for network issues that arise through the customer support center. This includes being available for 24x7 on-call support for the infrastructure they manage. The engineer will perform problem tracking, diagnosis, root-cause analysis, replication, troubleshooting, and resolution for network issues, responding to incidents or service tickets in a timely manner. Documentation of all relevant end-user interactions and steps taken to resolve incidents is crucial. Frequent contact with end-users is expected, and the engineer will take direction from senior engineers to perform configuration and troubleshooting of installed networking systems. Collaboration with other IT teams is essential to support changes that configure and enable necessary solutions, including security, logging, and monitoring. The engineer will also conduct pre-integration and production tests to ensure high-quality implementations. Communication of project status, dependencies, and requirements to management is a key responsibility. Staying current on changes in networking technology, including L1 transports, software-defined networking, and deployment technologies such as virtual machines and containers, is also part of the role.

Responsibilities

• Provide Tier III level support for network issues that come through the customer support center.
• Provide 24x7 on-call availability for supported infrastructure.
• Perform problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for network issues.
• Respond to issues in a timely manner by receiving and investigating incidents or service tickets.
• Document all relevant end-user interactions and steps taken to resolve incidents.
• Maintain frequent contact with end-users.
• Take direction from senior engineers to perform configuration and troubleshooting of installed networking systems.
• Work with other IT teams to support changes to configure and enable necessary solutions including security, logging, monitoring.
• Perform pre-integration and production tests to ensure high quality implementations.
• Communicate project status, dependencies, and requirements to management.
• Stay current on changes in the networking technology space.

Requirements

• Bachelor's degree or an equivalent combination of education and work experience.
• Understanding of application development and/or support and coding.
• Foundational knowledge of business concepts and terms.
• Effective verbal and written communication skills for the purpose of providing basic information about application release and deployment.

Nice-to-haves

• Banking or financial services experience.
• Knowledge of Cisco Networks, ACI, SDWAN, BGP, OSPF.
• Knowledge of one or more of the following: SDWAN, VXLAN, F5, AWS, Postman, Ansible.
• A grounded understanding of applied enterprise network technology.
• Knowledge of data flow, tcp/udp, mainframe/client server systems, OSI, problem analysis, and system tuning.
• Resourcefulness in multi-tasking, anticipating needs, developing creative solutions, and researching/synthesizing information to resolve problems with moderate supervision.
• Familiarity with Dev Ops technologies.
• Working knowledge of collaboration tools such as Slack, Webex, Microsoft Teams, Visio, MS Office suite.
• Ability to self-manage time.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment insurance
• Tax-preferred savings accounts
• 401k plan
• Vacation days (minimum of 10 days)
• Sick days (minimum of 10 days)
• Paid holidays
• Defined benefit pension plan (depending on position and division)
• Restricted stock units (depending on position and division)
• Deferred compensation plan (depending on position and division)