Red River - Chantilly, VA
posted 4 months ago
As a Network Engineer II on our NOC team based in Chantilly, VA, you will play a crucial role in delivering exceptional technical support and maintaining high-performance network solutions for our customers. This position is integral to ensuring network uptime and providing outstanding service delivery. You will collaborate with a skilled team to handle technical escalations and support various network components, ensuring that our clients receive the best possible service. The role offers opportunities for professional growth and development in a dynamic and supportive environment, making it an excellent choice for those looking to advance their careers in network engineering. In this position, you will be responsible for monitoring and responding to alerts on network equipment such as firewalls, routers, switches, WLAN Controllers, WAPs, and FMCs. You will support and troubleshoot these devices, maintaining and upgrading network infrastructure as necessary. Your expertise will be crucial in maintaining network performance through monitoring and analysis, performance tuning, and troubleshooting network problems. You will also promote network security by maintaining proper access control and evaluating security policies and rules. Additionally, you will ensure that network device firmware and Cisco IOS images are up to date for all customers, performing upgrades when necessary. You will work with monitoring tools, logs, and management portals to investigate issues with network traffic and performance. Collaboration and communication with other team members will be essential to provide excellent service and ticket resolution. As a mentor to junior engineers, you will assist with call center activities during peak periods, addressing technical inquiries and support tickets, and providing basic triage for end-user or T1 systems issues and requests.