Network Engineer III (Juneau)

$79,000 - $141,000/Yr

Alaska Communication Systems - Juneau, AK

Full-time - Mid Level

Onsite - Juneau, AK

About the position

At Alaska Communications, we're committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. The Network Engineer III position is crucial for ensuring the stability, integrity, and optimal performance of the systems that support the Company's products and services. This will be achieved through the completion of design initiatives, capital project creation, records maintenance, and supporting installation, maintenance, support, troubleshooting, and optimization of all fiber, copper, and wireless transport networks and associated hardware and software. The role involves planning and scheduling work, communicating effectively, and maintaining effective working relationships with supervisors and customers. The Network Engineer will recommend, create, and maintain all documentation related to configuration, mapping, processes, service/circuit records, and asset inventories, including topologies, administration manuals, standard operating procedures, support contacts, policies, procedures, and training plans. Additionally, the engineer will maintain and report accurate documentation on relevant hardware and software life cycles, update asset management records, and provide regular maintenance and refresh activities necessary to fulfill customer service requests. Collaboration is key in this role, as the Network Engineer will work with cross-functional teams throughout the company to ensure seamless transitions of products and services to the end customer. The engineer will also qualify new equipment for use in the network and provide operational training on such equipment to the operational teams within the company. Technical guidance will be provided to technicians for telecommunications facilities construction, turn-up, test, and maintenance. The engineer will assist in engineering design and respond to RFPs or non-basic detailed quote requests, as well as provide pre and post-sales support to sales, marketing, and operations. The position requires ongoing monitoring, analysis, trending, and reporting of current utilization levels, estimating future requirements using trends and thresholds for planning upgrades and enhancements. The Network Engineer will perform risk management on a continual basis to ensure the identification and elimination of risks that can affect system availability, performance, and reliability. Continual monitoring of network security and ensuring best practices are implemented to thwart vulnerabilities of network attacks is also a critical responsibility. The engineer will provide recommendations for new technology initiatives, standards, and changes to the network or operating environment, along with other duties as assigned.

Responsibilities

• Ensure the stability, integrity, and optimal performance of the systems supporting the Company's products and services.
• Plan and schedule work, communicate effectively, and maintain effective working relationships with supervisors and customers.
• Recommend, create, and maintain documentation related to configuration, mapping, processes, service/circuit records, and asset inventories.
• Maintain and report accurate documentation on relevant hardware and software life cycles.
• Update asset management records, including maintenance of component asset inventory and related documentation.
• Provide regular maintenance and refresh activities necessary to fulfill customer service requests.
• Work with cross-functional teams to ensure seamless transitions of products and services to the end customer.
• Qualify new equipment for use in the network and provide operational training on such equipment.
• Provide technical guidance to technicians for telecommunications facilities construction, turn-up, test, and maintenance.
• Assist in engineering design and respond to RFPs or non-basic detailed quote requests.
• Provide pre and post-sales support to sales, marketing, and operations.
• Maintain and track vendor relationships for training certifications, maintenance, and product support.
• Perform ongoing monitoring, analysis, trending, and reporting of current utilization levels and estimate future requirements.
• Provide recommendations in the area of authority and expertise.
• Perform technical design for network changes to existing or new hardware and software systems.
• Mitigate adverse impacts of service affecting issues on the business caused by network outages.
• Proactively recommend and perform performance optimization activities.
• Perform risk management to identify and eliminate risks affecting system availability, performance, and reliability.
• Monitor network security and ensure best practices are implemented to thwart vulnerabilities.
• Provide recommendations for new technology initiatives, standards, and changes to the network.

Requirements

• Bachelor's Degree in a technological field.
• 2 years of relevant experience, or a Bachelor's Degree can be replaced by relevant experience on a year-for-year basis.
• Possess and maintain a valid Alaska Driver's License.
• External applicants must successfully pass a pre-employment suitability assessment and a drug test.