Network Engineer III - Remote

$75,000 - $83,000/Yr

Ryder - Helena, MT

Full-time - Mid Level

Remote - Helena, MT

Rental and Leasing Services

About the position

The Network Engineer III position is a critical role within Ryder's IT department, focusing on the planning and implementation of local area networks (LAN), wide area networks (WAN), and remote access services. This role is designed for an experienced professional who will serve as the third level of support for the Ryder IT Technical Service Desk, addressing complex end-user or site issues that exceed the capabilities of the service desk. The Network Engineer III will be responsible for identifying hardware and software technical problems and malfunctions related to network infrastructure, escalating issues to the appropriate carriers or vendors as necessary to ensure timely resolution. In this position, the engineer will monitor and control infrastructure performance, focusing on key metrics such as response time, throughput, and availability. The role requires active participation in a 24x7 on-call rotation, ensuring that network services remain operational and efficient at all times. The engineer will implement various network architectures, including LAN, WLAN, and WAN, and will administer corporate network services such as DNS, DHCP, and authentication protocols. Additionally, the Network Engineer III will create and maintain comprehensive documentation for all implemented networks, ensuring that all configurations and changes are well-documented for future reference. The role also involves daily maintenance and problem resolution within the LAN/WAN environment, as well as the configuration, testing, and maintenance of LAN/WAN equipment. The engineer will be expected to present root cause analyses for severity 1 incidents and assist in the preparation of proposals and solution presentations. This position is essential for maintaining the integrity and performance of Ryder's network infrastructure, contributing to the overall success of the IT department and the organization as a whole.

Responsibilities

• Planning and implementation of local area networks, wide area networks, and remote access services.
• Third level support for the Ryder IT Technical Service Desk for any end user or site issue escalations.
• Escalates to the appropriate carrier or vendor as required to resolve issues.
• Identification of hardware or software technical problems and malfunctions related to network infrastructure.
• Monitor and control infrastructure performance in the areas of response, throughput, and availability.
• Configures, tests, and maintains LAN/WAN equipment.
• Administration of MPLS, VRF, VPN, and Internet network services.
• Monitors, troubleshoots, diagnoses, and resolves network problems.
• Creates and maintains comprehensive documentation for all implemented networks.
• Corporate DNS and DHCP administration.
• Assist in preparation of proposals and solution presentations.
• Present root cause analysis (RCA) for severity 1 incidents.
• Network upgrades and routine hardware configuration.
• Daily maintenance and problem resolution on the LAN/WAN environment.
• Participate in 24x7 on-call rotation.
• Performs other duties as assigned.

Requirements

• Bachelor's degree preferred in MIS, CIS, MBA, or Business Administration.
• Eight (8) years or more of experience in IT and/or Networking or Security required.
• Advanced knowledge of Cisco enterprise Routers and Switches required.
• Advanced knowledge of SDWAN technology-Silverpeak and Meraki preferred.
• Expertise in WiFi technologies including Aruba, Cisco, Meraki, and Aerohive-Extreme required.
• Intermediate knowledge of F5 or equivalent ADC Load Balancers required.
• Intermediate knowledge of Cloud technologies including Azure, AWS, and OCI preferred.
• Intermediate knowledge of networking monitoring and application performance tools such as Solarwinds required.
• CCNP or equivalent proven enterprise experience is preferred.
• CWNP or CWSP certifications are a plus.

Nice-to-haves

• Advanced knowledge of SDWAN technology-Silverpeak and Meraki.
• Intermediate knowledge of Cloud technologies including Azure, AWS, and OCI.
• Experience with networking monitoring and application performance tools such as Solarwinds.

Benefits

• Comprehensive health and welfare benefits including medical, prescription, dental, and vision insurance.
• Life insurance and disability insurance options.
• Paid time off for vacation, illness, bereavement, family, and parental leave.
• Tax-advantaged 401(k) retirement savings plan.