Ryder - Richmond, VA
posted 5 months ago
The position involves the planning and implementation of local area networks (LAN), wide area networks (WAN), and remote access services. The individual in this role is expected to provide third-level support for the Ryder IT Technical Service Desk, addressing any end-user or site issues that require assistance beyond the capabilities of the service desk. This includes identifying hardware or software technical problems and malfunctions related to network infrastructure, and escalating issues to the appropriate carrier as necessary. The role also entails monitoring and controlling infrastructure performance, focusing on response times, throughput, and availability to ensure optimal network functionality. Key responsibilities include performing network upgrades and routine hardware configurations, as well as remedying incident ticket problem resolutions. The individual will participate in a 24x7 on-call rotation, implementing network architectures that encompass LAN, WLAN, and WAN. Additionally, the role involves corporate network services administration, including DNS, DHCP, and authentication services. The successful candidate will be responsible for creating and maintaining comprehensive documentation for all implemented networks, ensuring that all network configurations and changes are well-documented for future reference. The position also requires the individual to monitor, troubleshoot, diagnose, and resolve network problems, ensuring that any issues are addressed promptly to minimize downtime. The candidate will assist in the preparation of proposals and solution presentations, and will be expected to present root cause analyses for severity 1 incidents. Daily maintenance and problem resolution on the LAN/WAN environment are also critical components of this role, along with performing other duties as assigned by management.