Ryder - Annapolis, MD
posted 2 months ago
The Network Engineer III position is a critical role within Ryder's IT department, focusing on the planning and implementation of local area networks (LAN), wide area networks (WAN), and remote access services. This role is expected to provide third-level support for the Ryder IT Technical Service Desk, addressing any end-user or site issues that require assistance beyond the capabilities of the service desk. The Network Engineer III will be responsible for identifying hardware or software technical problems and malfunctions related to network infrastructure, escalating issues to the appropriate carrier or vendor as necessary to ensure timely resolution. In addition to troubleshooting and resolving network issues, the Network Engineer III will monitor and control infrastructure performance, focusing on response times, throughput, and overall availability. This position requires participation in a 24x7 on-call rotation, ensuring that network services remain operational and efficient at all times. The engineer will also be involved in implementing network architectures, including LAN, WLAN, and WAN, and will administer corporate network services such as DNS, DHCP, and authentication protocols. Documentation is a key aspect of this role, as the Network Engineer III will create and maintain comprehensive records for all implemented networks. This includes planning and executing network upgrades, routine hardware configurations, and daily maintenance tasks within the LAN/WAN environment. The engineer will also be responsible for presenting root cause analyses for severity 1 incidents and assisting in the preparation of proposals and solution presentations. Overall, this position plays a vital role in ensuring the reliability and performance of Ryder's network infrastructure.