Ryder - Jackson, MS
posted 5 months ago
The position involves the planning and implementation of local area networks (LAN), wide area networks (WAN), and remote access services. The individual in this role is expected to provide third-level support for the Ryder IT Technical Service Desk, addressing any end-user or site issues that require assistance beyond the capabilities of the service desk. This includes identifying hardware or software technical problems and malfunctions related to network infrastructure, and escalating issues to the appropriate carrier as necessary. The role also entails monitoring and controlling infrastructure performance, focusing on response times, throughput, and availability to ensure optimal network functionality. Key responsibilities include performing network upgrades, routine hardware configuration, and incident ticket problem resolution. The individual will participate in a 24x7 on-call rotation, implement network architectures, and administer corporate network services such as DNS, DHCP, and authentication. Comprehensive documentation for all implemented networks must be created and maintained, ensuring that all network configurations and changes are well-documented for future reference. Additional responsibilities encompass troubleshooting and diagnosing network problems, configuring, testing, and maintaining LAN/WAN equipment, and managing MPLS, VRF, VPN, and Internet network services. The role requires the preparation of proposals and solution presentations, as well as presenting root cause analysis (RCA) for severity 1 incidents. Daily maintenance and problem resolution within the LAN/WAN environment are also critical components of this position, along with performing other duties as assigned.