Ryder - Columbia, SC
posted 4 months ago
The position involves the planning and implementation of local area networks (LAN), wide area networks (WAN), and remote access services. The individual in this role is expected to provide third-level support for the Ryder IT Technical Service Desk, addressing any end-user or site issues that require assistance beyond the capabilities of the service desk. This includes identifying hardware or software technical problems and malfunctions related to network infrastructure, and escalating issues to the appropriate carrier as necessary. The role also encompasses monitoring and controlling infrastructure performance, focusing on response times, throughput, and availability to ensure optimal network functionality. Key responsibilities include performing network upgrades and routine hardware configurations, as well as remedying incident ticket problem resolutions. The individual will participate in a 24x7 on-call rotation, implementing network architectures that include LAN, WLAN, and WAN. Administration of corporate network services such as DNS, DHCP, and authentication is also a critical function of this role. The position requires the creation and maintenance of comprehensive documentation for all implemented networks, ensuring that all changes and configurations are well-documented for future reference. In addition to the essential functions, the role involves troubleshooting and diagnosing network problems, configuring, testing, and maintaining LAN/WAN equipment, and administering MPLS, VRF, VPN, and Internet network services. The individual will also assist in preparing proposals and solution presentations, and will be responsible for presenting root cause analysis (RCA) for severity 1 incidents. Daily maintenance and problem resolution on the LAN/WAN environment are expected, along with performing other duties as assigned.