Ryder - Cheyenne, WY
posted 2 months ago
The Network Engineer III position is a critical role within Ryder's IT Technical Services team, focusing on the planning and implementation of local area networks (LAN), wide area networks (WAN), and remote access services. This position is expected to provide third-level support for the Ryder IT Technical Service Desk, addressing any end-user or site issues that require assistance beyond the capabilities of the service desk. The Network Engineer III will be responsible for identifying hardware or software technical problems and malfunctions related to network infrastructure, escalating issues to the appropriate carrier or vendor as necessary to ensure timely resolution. In this role, the engineer will monitor and control infrastructure performance, focusing on key metrics such as response time, throughput, and availability. The position involves routine network upgrades and hardware configuration, as well as the administration of corporate network services, including DNS, DHCP, and authentication protocols. The engineer will also be responsible for creating and maintaining comprehensive documentation for all implemented networks, ensuring that all changes and configurations are accurately recorded. The Network Engineer III will participate in a 24x7 on-call rotation, providing support during off-hours as needed. This role requires a proactive approach to problem-solving, with the engineer expected to monitor, troubleshoot, diagnose, and resolve network issues effectively. Additionally, the engineer will assist in the preparation of proposals and solution presentations, and present root cause analysis (RCA) for severity 1 incidents, ensuring that all stakeholders are informed of the underlying issues and resolutions.