Ryder - Trenton, NJ
posted 2 months ago
The Network Engineer III position is a critical role within Ryder's IT department, focusing on the planning and implementation of local area networks (LAN), wide area networks (WAN), and remote access services. This position is expected to provide third-level support for the Ryder IT Technical Service Desk, addressing any end-user or site issues that require assistance beyond the capabilities of the service desk. The Network Engineer III will be responsible for identifying hardware or software technical problems and malfunctions related to network infrastructure, escalating issues to the appropriate carrier or vendor as necessary to ensure timely resolution. In this role, the engineer will monitor and control infrastructure performance, focusing on response times, throughput, and availability. The position involves routine network upgrades and hardware configuration, as well as the administration of corporate network services, including DNS, DHCP, and authentication. The engineer will also be responsible for creating and maintaining comprehensive documentation for all implemented networks, ensuring that all changes and configurations are well-documented for future reference. The Network Engineer III will participate in a 24x7 on-call rotation, providing support during off-hours as needed. This role requires a proactive approach to incident management, including remedying incident ticket problem resolutions and presenting root cause analyses for severity 1 incidents. The engineer will also assist in the preparation of proposals and solution presentations, contributing to the overall success of the IT department and the organization as a whole.