Network Engineer III - Remote

$75,000 - $83,000/Yr

Ryder - Harrisburg, PA

Full-time - Mid Level

Remote - Harrisburg, PA

Rental and Leasing Services

About the position

The Network Engineer III position is a critical role within the Ryder IT Technical Services team, focusing on the planning and implementation of local area networks (LAN), wide area networks (WAN), and remote access services. This role is expected to provide third-level support for the Ryder IT Technical Service Desk, addressing any end-user or site issues that require assistance beyond the capabilities of the service desk. The Network Engineer III will be responsible for identifying hardware or software technical problems and malfunctions related to network infrastructure, escalating issues to the appropriate carrier or vendor as necessary to ensure timely resolution. In this position, the engineer will monitor and control infrastructure performance, focusing on response times, throughput, and availability. The role involves routine network upgrades and hardware configuration, as well as the administration of corporate network services, including DNS, DHCP, and authentication. The engineer will also create and maintain comprehensive documentation for all implemented networks, ensuring that all changes and configurations are well-documented for future reference. The Network Engineer III will participate in a 24x7 on-call rotation, providing support during off-hours as needed. This includes troubleshooting, diagnosing, and resolving network problems, as well as performing daily maintenance and problem resolution on the LAN/WAN environment. The engineer will also assist in the preparation of proposals and solution presentations, and present root cause analysis (RCA) for severity 1 incidents, ensuring that all stakeholders are informed of the issues and resolutions.

Responsibilities

• Planning and implementation of local area networks, wide area networks, and remote access services.
• Provide third-level support for the Ryder IT Technical Service Desk for any end-user or site issue escalations.
• Identify hardware or software technical problems and malfunctions related to network infrastructure.
• Escalate issues to the appropriate carrier or vendor as required to resolve problems.
• Monitor and control infrastructure performance in the areas of response, throughput, and availability.
• Configure, test, and maintain LAN/WAN equipment.
• Administer MPLS, VRF, VPN, and Internet network services.
• Monitor, troubleshoot, diagnose, and resolve network problems.
• Create and maintain comprehensive documentation for all implemented networks.
• Administer corporate DNS and DHCP services.
• Assist in the preparation of proposals and solution presentations.
• Present root cause analysis (RCA) for severity 1 incidents.
• Perform daily maintenance and problem resolution on the LAN/WAN environment.
• Participate in a 24x7 on-call rotation.
• Perform other duties as assigned.

Requirements

• Bachelor's degree preferred in MIS, CIS, MBA, or Business Administration.
• Eight (8) years or more of experience in IT and/or Networking or Security required.
• Advanced knowledge of Cisco enterprise Routers and Switches required.
• Advanced knowledge of SDWAN technology, specifically Silverpeak and Meraki preferred.
• Expertise in WiFi technologies including Aruba, Cisco, Meraki, and Aerohive-Extreme required.
• Intermediate knowledge of F5 or equivalent ADC Load Balancers required.
• Intermediate knowledge of Cloud technologies including Azure, AWS, and OCI preferred.
• Intermediate knowledge of networking monitoring and application performance tools such as Solarwinds required.
• CCNP or equivalent proven enterprise experience is required.
• CWNP or CWSP certifications are a plus.

Nice-to-haves

• Advanced knowledge of SDWAN technology-Silverpeak and Meraki.
• Intermediate knowledge of Cloud technologies including Azure, AWS, and OCI.
• Experience with networking monitoring and application performance tools-Solarwinds.

Benefits

• Comprehensive health and welfare benefits including medical, prescription, dental, and vision insurance.
• Life insurance and disability insurance options.
• Paid time off for vacation, illness, bereavement, family, and parental leave.
• Tax-advantaged 401(k) retirement savings plan.