Ryder - Baton Rouge, LA
posted 4 months ago
The position involves the planning and implementation of local area networks (LAN), wide area networks (WAN), and remote access services. The individual in this role is expected to provide third-level support for the Ryder IT Technical Service Desk, addressing any end-user or site issues that require assistance beyond the capabilities of the service desk. This includes identifying hardware or software technical problems and malfunctions related to network infrastructure, and escalating issues to the appropriate carrier or vendor as necessary. The role also entails monitoring and controlling infrastructure performance, focusing on response times, throughput, and availability to ensure optimal network functionality. Key responsibilities include performing network upgrades, routine hardware configuration, and incident ticket problem resolution. The individual will participate in a 24x7 on-call rotation, implement network architectures, and administer corporate network services such as DNS, DHCP, and authentication. Comprehensive documentation for all implemented networks must be created and maintained, ensuring that all network configurations and changes are well-documented for future reference. In addition to these essential functions, the role requires troubleshooting and diagnosing network problems, configuring, testing, and maintaining LAN/WAN equipment, and presenting root cause analyses for severity 1 incidents. The position also involves daily maintenance and problem resolution within the LAN/WAN environment, as well as assisting in the preparation of proposals and solution presentations. The individual will be expected to perform other duties as assigned, contributing to the overall success of the IT department.