Network Engineer III

$79,000 - $142,000/Yr

GCI Communication Corp - Anchorage, AK

Full-time - Senior

Remote - Anchorage, AK

Heavy and Civil Engineering Construction

About the position

GCI's Network Engineer III will apply engineering principles to multiple sub-groups within the Technology Solutions internal departments. This role is responsible for architectural design, development, implementation, and support within the company and/or between business departments that adhere to telecommunication industry standards using engineering principles. The position requires ensuring the integrity of high availability network infrastructure to provide maximum performance in design, implementation, and support. The engineer must understand GCI's standard engineering concepts of availability, efficiency, redundancy, scalability, and security, and identify opportunities for continuous improvement of the current network and/or systems facilities. The Network Engineer III will maximize performance using network monitoring tools, troubleshoot network and/or system outages, schedule updates, and collaborate with architects on optimization. This role also involves maintaining a professional skillset by participating in educational opportunities, technical organizations, reading professional publications, and personal use of technology. The engineer will provide detailed reports on network operational status and milestones related to project completion, capable of remote site support for off-site personnel and customers. Coordination with project management and engineering teams is essential, as is supporting and managing escalation events, developing and updating documentation and support materials, and mentoring junior engineers and technicians. The position requires a demonstrated commitment to GCI's core values of diversity, equity, and inclusion (DEI) by promoting and maintaining an inclusive and equitable work environment for all employees and contractors, and in interactions with customers, vendors, and the general public. The engineer must take ownership for actions, decisions, and results, openly accept feedback, and demonstrate a willingness to improve. They should also convey thoughts and express ideas appropriately and professionally, including the ability to explain technical concepts to all audiences. This role is critical in ensuring compliance with internal controls, protecting company and customer confidential information, and providing a professional level of service to both external and internal customers.

Responsibilities

• Ensures the integrity of high availability network infrastructure to provide maximum performance in design, implementation, and support.
• Understands GCI standard engineering concepts of availability, efficiency, redundancy, scalability, and security.
• Identifies opportunities for continuous improvement of the current network and/or systems facilities.
• Maximizes performance using network monitoring tools, troubleshooting network and/or system outages, scheduling updates, and collaborating with architects on optimization.
• Maintains professional skillset by participating in educational opportunities, technical organizations, reading professional publications, and personal use of technology.
• Provides detailed reports on network operational status, and milestones related to project completion.
• Capable of remote site support for off-site personnel and customers.
• Coordinates with project management and engineering teams on a regular basis.
• Supports and manages escalation events.
• Develops and updates documentation and support materials.
• Mentors junior engineers and technicians.

Requirements

• Demonstrated commitment to GCI's core values of diversity, equity, and inclusion (DEI).
• Ability to take ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
• Strong communication skills to convey thoughts and express ideas appropriately and professionally.
• Ability to follow internal controls and protect company and customer confidential information.
• Commitment to service excellence and high priority to customer satisfaction.
• Reliability in following through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
• Ability to support a safe work environment by following all workplace safety rules and guidelines.
• Ability to work effectively with others to accomplish common goals and objectives.

Nice-to-haves

• Knowledge of standard network engineering concepts.
• Ability to create and edit network diagrams.
• MS Office knowledge (e.g., Outlook, Teams, Word, Excel).