Network Engineer, Intermediate

$56,500 - $61,000/Yr

University of Miami - Coral Gables, FL

Full-time - Mid Level

Coral Gables, FL

Educational Services

About the position

The Network Engineer, Intermediate at the University of Miami is responsible for troubleshooting complex local and wide area networks, including Voice/VoIP network issues. This role involves providing expertise in server hardware, operating systems, and virtual hypervisors, as well as installing and managing network communication equipment according to specifications. The position requires active monitoring of network performance and ensuring uptime, along with assisting in the maintenance of the university's networking infrastructure across multiple sites.

Responsibilities

• Assists in maintaining the University of Miami's networking infrastructure, including VoIP and legacy voice resources.
• Serves as troubleshooter on Local and Wide Area Network problems (including VoIP).
• Analyzes, evaluates, and makes recommendations regarding new technology and trends to solve corporate needs.
• Supervises and assists the installation, upgrades and support of network, voice and contact center hardware and software.
• Assists other Network Engineers and Network Architects with day to day tasks.
• Assists in maintaining the University's connections to regional, national and international networks and off-campus computing resources.
• Assists in producing and maintaining technical documents and contributes to the creation of policies and procedures, as well as infrastructure standards and support.
• Actively monitors network performance levels and ensures uptime is maintained.
• Identifies and diagnoses moderately complex problems and factors affecting performance.
• Alerts supervisor and/or senior engineer of network or voice failure/degradation and performs corrective action.
• Monitors systems and advises management of problems and resolutions, including providing applicable voice networking statistics.
• Provides resolution to problems reported with any network or voice system; 24 hours a day, 7 days a week (as assigned on a rotational basis).
• Is on-call to troubleshoot and resolve reported network and voice problems; 24 hours a day, 7 days a week (as assigned on a rotational basis).
• Submits documentation on diagnosis and correction of troubles.

Requirements

• Bachelor's Degree in relevant field.
• Minimum 3 years of relevant experience.
• Skill in collecting, organizing, and analyzing data.
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to exercise sound judgment in making critical decisions.

Benefits

• Competitive salaries
• Comprehensive benefits package including medical and dental
• Tuition remission