Network Engineer Telephony

Allegis Group - Chesapeake, VA

Full-time - Mid Level

Chesapeake, VA

10,001+ employees

Administrative and Support Services

About the position

The Network Engineer Telephony role focuses on implementing and troubleshooting enterprise-wide voice technologies, including phone systems, voicemail applications, and unified communications. The position involves managing telecom initiatives, supporting peripheral systems, and ensuring efficient operations and system integrity.

Responsibilities

• Provides technical expertise implementing and supporting various phone systems throughout RHS, specifically Avaya Aura solutions.
• Installs, implements, programs, modifies, and manages phone systems and related applications, ensuring documentation is updated.
• Assesses and analyzes customer issues, providing technical diagnosis and support for communications hardware and voice circuits.
• Implements solutions to maintain efficient operations and system integrity.
• Provides training and expertise to end users regarding telecommunications systems and responds to customer inquiries.

Requirements

• Knowledge of TCP/IP and related network services (DHCP, DNS, etc.) and communications protocols and standards.
• General understanding of ethernet, SIP, H.323, digital, and analog service delivery.
• Knowledge of server virtualization and operating systems (Linux, Windows, etc.).
• Experience supporting end users.
• Outstanding oral, written, and presentation communication skills.
• Ability to work within high-functioning teams and thrive in a dynamic environment.
• Strong organizational skills and attention to detail.

Nice-to-haves

• Experience with Cisco communications environment.
• Advanced level of telecommunications skills, preferably in an Avaya environment.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)