Network Engineer with CCIE Service Provider

Tanisha Systems - Plano, TX

Full-time - Mid Level

Plano, TX

Professional, Scientific, and Technical Services

About the position

The Network Engineer with CCIE Service Provider role at Tanisha Systems involves leading engagements and providing escalation support for large-scale solutions and complex issues, particularly in the context of 5G deployment. The position requires deep technical expertise in MPLS networks and a CCIE Service Provider certification. The engineer will be responsible for troubleshooting, resolving incidents, and collaborating with various teams to ensure operational readiness of customer 5G infrastructure.

Responsibilities

• Lead engagements and provide escalation support for large-scale solutions and complex issues.
• Train escalation best practices to support 5G deployment.
• Create and disseminate technical collateral, documentation, and knowledge transfer.
• Provide technical expertise in documenting and resolving technical problems in products, software, and solutions.
• Collaborate with Engineering/DevOps teams to identify, diagnose, triage, and correct complex issues.
• Assist in building support and incident response options for customer 5G infrastructure.
• Identify key maintenance areas such as hardware capabilities and software anomaly thresholds.
• Assist in creating vendor support issues and best practice use of change management.
• Work with Engineering teams to address systemic product, software, and solution issues.

Requirements

• CCIE Service Provider Certification
• Experience with MPLS networks
• Deep technical expertise in 5G technology
• Ability to troubleshoot and resolve complex incidents across Cisco and AWS technologies
• Experience in incident escalation resolution
• Strong documentation and knowledge transfer skills

Nice-to-haves

• Experience in telecom industry
• Familiarity with incident handling and help guides
• Knowledge of change management best practices

Benefits

• Flexible operational environment
• Client-centric engagement model
• Opportunities for professional development