Network Engineer with CCNP Certification

Tanisha Systems - Plano, TX

Full-time

Plano, TX

Professional, Scientific, and Technical Services

About the position

The Network Engineer with CCNP Certification will support the DISH Wireless 24/7 Network Operations Center as a Fault Isolation & Management Engineer. This role involves monitoring the Transport Network, troubleshooting networking and transport incident tickets, and ensuring efficient service restoration for customers. The engineer will collaborate with various teams to analyze service issues, determine corrective actions, and escalate complex problems as needed. A successful candidate will demonstrate urgency in resolving issues and provide guidance to Network Surveillance Engineers.

Responsibilities

• Own responsibility for end-to-end monitoring of the Transport EMS and observability tools.
• Own responsibility for incident identification, ticket logging, and impact assessment in the Service Now ticketing tool.
• Own responsibility for market chat groups, initial troubleshooting, and necessary support.
• Support site monitoring/health checks following maintenance activities.
• Oversee the incident management process and team members involved in resolving incidents, driving ticket management analysis and follow-up until closure.
• Assist with prioritizing/deprioritizing incidents according to their urgency and impact on the business.
• Collaborate and escalate issues with the Advanced Ops, Engineering, and Vendor teams when critical/time-sensitive support and resolution is needed.
• Manage outage and emergencies, including the agreed assurance KPIs and SLAs.
• Work in close collaboration across multiple functions within Dish: RF, Deployment & Integration teams, Tech Dev, Core, Cloud Infra, Network Engineering & Market teams.
• Assist in driving resolutions for Fiber providers within service level agreements (SLAs) and ensure effective operational performance and management.
• Own responsibility for trouble tickets updated with all the technical details, and troubleshooting MOPs and templates.
• Responsible to ensure the open incident backlog is at optimum levels.
• Maintain the National Level Availability > 99.50%.
• Manage internal, external, and customer incident escalations and follow-ups as well as process adherence.
• Own responsibility for providing next level support for Network Surveillance teams.
• Own responsibility for providing knowledge transfers for Network Surveillance teams.
• Manage chronic problems with respective Transport and Network technologies.

Requirements

• Bachelor/Master's degree or equivalent.
• Minimum of 5-7 years' of telecom/Networking experience.
• Experience managing 4G/5G NOC shift environments and troubleshooting activities.
• Knowledge of IP routing, protocols, and transport, software systems/services running virtualized functions.
• Familiarity with IP technology and CCNP is advantageous, with experience on SDH, DWDM, SON, Lumen, Zayo, Everstream, etc.
• Strong understanding of BGP and ISIS routing protocols.
• Strong understanding of SR-MPLS, and L2/L3VPN technologies.
• Good understanding of Transport technologies and OSI reference model.
• Able to organize and prioritize dynamic schedules, balance team workloads, and ensure incidents are managed quickly and efficiently to resolution.
• Knowledge of 5G functional components (Core, RAN, Network, Transport, PaaS, and gNB configurations).
• Motivated to grasp higher-level technology issues and troubleshoot to resolution.
• Focused to work under pressure related to the scale of business impact and build strong working relationships both internally and externally.
• Reliable, open, and capable of working with minimum supervision.
• Flexible, analytical thinker.
• Enthusiastic and keen to learn new technologies and approaches.
• Self-motivated, achievement-oriented with excellent people management skills and an ability to perform challenging tasks individually with ease.
• Focused on being detail-oriented with strong organization skills.
• Displays ability to work in a fluid atmosphere, handle multiple tasks, and set priorities.