Network Engineer

Cci Systems - Appleton, WI

Full-time - Mid Level

Onsite - Appleton, WI

Truck Transportation

About the position

Guide Star is an IT managed services provider that specializes in IT technical and end user support, monitoring, managed wireless solutions, and security for small and medium-sized businesses, internet service providers, and hospitality organizations across the US and Canada. As a division of CCI Systems, Inc., an Employee-Owned solution provider, we focus on telecommunications, comprehensive network assessments, and 24/7 support services. We are looking for a Network Engineer to join our team, where you will design, implement, maintain, and support our customers' growing network infrastructure. This role is crucial in ensuring that our network architectures are scalable, maintainable, and highly available, meeting business objectives and service level agreements (SLAs). You will be part of a collaborative engineering team that values hard work, determination, and results, all while fostering a fun and engaging work environment. In this position, you will assess, evaluate, develop, and deploy Managed WIFI solutions specifically tailored for Hospitality and Multi-Dwelling Units (MDU). You will assist customers with voice and data network-related issues across various network environments, perform network maintenance and system upgrades, and work within established configuration and change management policies. Your responsibilities will also include designing and deploying customer LANs, WANs, and wireless networks, resolving customer and vendor issues, documenting support activities, and contributing to process improvements within Guide Star operations. You will be expected to maintain and develop your skills in relevant disciplines, ensuring that you stay updated with the latest technologies required by customer contracts. Additionally, you will play a key role in fostering team building among peers and delivering a positive customer experience through effective communication.

Responsibilities

• Assess, evaluate, develop, and deploy Managed WIFI solutions for Hospitality and Multi-Dwelling Units (MDU).
• Assist customers with voice and data network related issues in a variety of network environments.
• Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations.
• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to customer network infrastructures.
• Design and deploy customer LANs, WANs, and wireless networks as requested (on-site and remote).
• Resolve customer and vendor issues by gathering information and implementing the best solutions.
• Document support activities in ticketing system and escalate, as needed.
• Design, develop, and recommend process and procedure improvements to facilitate efficiency, productivity, and accuracy within Guide Star operations.
• Create documentation for new and existing customers.
• Contribute to team effort by taking on additional tasks as needed.
• Deliver a positive customer experience through all communication channels.
• Maintain/develop skills in relevant disciplines (i.e., routing, switching, firewalls, servers, wireless, operating systems, and new technologies as required by customer contracts).
• Develop and create teambuilding among peers.
• Other duties as assigned by management.

Requirements

• Associate or bachelor's degree in a Network Discipline or equivalent work experience.
• 3-5 years' experience in a Network Engineering role preferred.
• Experience with routing, switching, firewalls, servers, TCP/IP, and wireless required.
• Experience troubleshooting network and VoIP systems required.
• Experience with service provider networking (routing, switching, optics, etc.).
• CCNA, CCNP, ECSE Design, and/or Network+ certification preferred.
• Experience with SIP and PBX configuration for VoIP preferred.
• Ability to design and deploy customer LANs, WANs, and wireless with working knowledge of Cisco, BroadSoft, Ubiquiti, Juniper, Nomadix, or Microtik preferred.
• Experience with analog and ethernet wiring deployments.
• Excellent customer service and professional phone presence.
• Able to effectively communicate both written and verbal, prepare reports and plans.
• Ability to explain terms, both technical and non-technical.
• Attention to detail and well organized.
• Ability to meet deadlines and handle sudden shifts in priorities.
• Willingness to learn; adapts and accepts increased responsibility.
• Highly responsible, resourceful, accurate, dependable, and self-motivated.
• Ability to work in a team environment.
• Leadership with skills to positively influence others, collaborate with teammates, communicate on the level of others, listen, and understand people in circumstances common in the workplace.
• The ability to embrace corporate values, understands the company mission, and exemplifies CCI leadership behaviors.