Cci Systems - Appleton, WI
posted 4 months ago
Guide Star is an IT managed services provider that specializes in IT technical and end user support, monitoring, managed wireless solutions, and security for small and medium-sized businesses, internet service providers, and hospitality organizations across the US and Canada. As a division of CCI Systems, Inc., an Employee-Owned solution provider, we focus on telecommunications, comprehensive network assessments, and 24/7 support services. We are looking for a Network Engineer to join our team, where you will design, implement, maintain, and support our customers' growing network infrastructure. This role is crucial in ensuring that our network architectures are scalable, maintainable, and highly available, meeting business objectives and service level agreements (SLAs). You will be part of a collaborative engineering team that values hard work, determination, and results, all while fostering a fun and engaging work environment. In this position, you will assess, evaluate, develop, and deploy Managed WIFI solutions specifically tailored for Hospitality and Multi-Dwelling Units (MDU). You will assist customers with voice and data network-related issues across various network environments, perform network maintenance and system upgrades, and work within established configuration and change management policies. Your responsibilities will also include designing and deploying customer LANs, WANs, and wireless networks, resolving customer and vendor issues, documenting support activities, and contributing to process improvements within Guide Star operations. You will be expected to maintain and develop your skills in relevant disciplines, ensuring that you stay updated with the latest technologies required by customer contracts. Additionally, you will play a key role in fostering team building among peers and delivering a positive customer experience through effective communication.