Network Engineer

Beth Israel Lahey Health - Boston, MA

Full-time - Entry Level

Boston, MA

10,001+ employees

Hospitals

About the position

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Under the direction of the Manager of Network Services, and within established hospital, clinic, and department policies and procedures, you will support network activities in a multi-vendor, multi-platform computer environment. This role is responsible for the daily technical support of the BILH computing networks, as well as the installation, maintenance, and tuning of network software and hardware. You will consult with the Manager of Network Services on specific matters requiring clarification, interpretation, or exception to standard policies and procedures. As part of your essential duties and responsibilities, you will participate in Change Management and Root Cause Analysis meetings as directed, and document all required activities in the BILH IT ticketing system. Your technical skills will be utilized to install, configure, and support various routers, switches, and wireless access points, as well as vendor management applications related to these devices. You will also be responsible for providing detailed network diagrams using Microsoft Visio, updating databases for circuit IDs, pictures, and IP addressing, and maintaining or updating network equipment images and configurations. In addition, you will prepare monthly reports for IT management on all relevant concerns, participate in the development of standards of practice, and assist in the development of disaster recovery practices for all network equipment device types. You may be called to work off hours, weekends, and holidays to provide technical support to the institution, and you will be required to carry a pager at all times. As a Network Engineer, you will respond to user complaints, maintain an inventory of necessary cables and parts, and provide administrative and technical support for DNS and DHCP services. You will also assist senior staff with network design activities and document disaster recovery practices for all network equipment device types.

Responsibilities

• Participates in Change Management and Root Cause Analysis meetings as directed.
• Documents all required activities in the BILH IT ticketing system.
• Install, configure and support various routers, switches and wireless access points.
• Install, configure and support various vendor management applications dealing with routers, switches, wireless access points, circuit monitoring and configuring management.
• Install, configure and support appliances dealing with DHCP and DNS services.
• Provides detailed network diagrams, as needed, using Microsoft Visio.
• Updates databases for items such as circuit id's, pictures and IP addressing.
• Maintain and or update network equipment images and configurations.
• Prepares monthly reports for IT management on all relevant concerns as assigned by the Manager of Network Services.
• Participates in the development of standards of practice to include: physical layout of infrastructure wiring, networking products and protocol compliance.
• Participates in the development of disaster recovery practices for all network equipment device types.
• Update the dept. Web page dealing with issues of importance to Network Services personnel and others with selected interest.
• Monitor the BILH computer network and recommends to the Manager of Network Services resolutions to concerns.
• May be called to work off hours, weekends and holidays to provide technical support to the Institution.
• Required to carry a pager at all times.
• Responds to user complaints to research problems associated with the organizations computer network.
• Maintain inventory of necessary cables and parts routinely needed for daily operation.
• Maintain hardware backups for critical network equipment.
• Maintain serial #'s for network equipment requiring service contracts.
• Maintain licenses for network equipment requiring special licensing.
• Provide administrative and technical support for DNS and DHCP services.
• Assist senior staff and management with network design activities.
• Assist senior staff with documenting disaster recovery practices for all network equipment device types.
• Provide first level on-call support on a rotating basis.
• Additional responsibilities as assigned by the Manager of Network Services.

Requirements

• Associates degree in M.I.S., Computer Sciences, Engineering, or related field preferred but not required.
• Cisco Certified Network Associate (CCNA) preferred but not required.
• Experience installing and configuring Layer 2/3 Switches, Routers, and Wireless Network Devices.
• Experience supporting a cabling infrastructure to include: Cat 5E & 6 cable, riser cable, patch panels and fiber optics.
• Experience supporting and maintaining IP network numbering schemes.
• Experience with CiscoWorks, Brocade Network Advisor and other network monitoring applications such as Intermapper.
• Familiarity with deploying and administrating DHCP and DNS services.
• Familiarity with supporting DWDM.
• Familiarity with a high-speed multi homed ISP environment.
• Excellent written, verbal, presentation and organizational skills.
• Three years of Data Communications experience providing secure LAN/WAN and wireless services.
• Direct experience configuring and supporting Cisco and Brocade equipment.
• Demonstrated competency with technologies: Switching, Routing, 802.11b/g, a and n, Local and Metropolitan Ethernet and DHCP/DNS services.
• Familiarity with protocols: IP, EIGRP, OSPF, BGP, SNMP, Telnet, TFTP, FTP, SFLOW, NETFLOW and WCCP.

Benefits

• Health insurance coverage
• Paid time off
• 401k retirement savings plan
• Professional development opportunities
• Diversity and inclusion programs