Infosys - Irvine, CA
posted 2 months ago
Infosys is seeking a skilled Network Engineer specializing in SDWAN. The ideal candidate will possess hands-on experience with Network Architecture and Deployment, along with extensive work experience in network switching and routing. This position is critical for the design and deployment of SDWAN solutions, requiring a deep understanding of various networking technologies and protocols. The candidate will be responsible for independently completing discovery and customer requirements, coordinating with Sales Engineering to finalize the SDWAN design solution and configuration. Additionally, the role involves performing root cause analysis (RCA) for missed metrics and implementing improvement plans to enhance operational efficiency. The Network Engineer will also propose and drive operational automation initiatives aimed at optimizing the delivery cycle. Analyzing team KPIs, production/SLA, and overall efficiency will be part of the responsibilities, ensuring high-quality work output. The candidate will engage directly with customers, customer engineering teams, and third-party vendors to successfully design and deploy SDWAN solutions, addressing any change requests and troubleshooting as necessary. Regular review calls with management will be set up to discuss metrics, progress, and challenges faced during the deployment process. Quality assurance is paramount, and the engineer will ensure that all disconnect procedures are performed correctly to mitigate human error outages while maintaining cost optimization. The role also requires maintaining technical documentation for clients and participating in an on-call rotation for support outside of normal business hours. The candidate must be prepared to work in a 24x7 production support environment, demonstrating flexibility and commitment to service excellence.