Network Engineer

Insight Global - Denver, CO

Full-time - Entry Level

Denver, CO

Administrative and Support Services

About the position

Insight Global is seeking an entry-level Network Engineer to join the Infrastructure and Network Operations Center team for one of our largest utility clients. This individual will primarily perform the role of Incident Agent, utilizing monitoring tools to respond to alerts that impact the environment. The role involves performing initial triage and determining system faults and performance issues, as well as creating incident tickets and assigning them to the appropriate Incident Assignee group. In addition to these responsibilities, the individual may also take on the role of Incident Assignee and/or Incident Analyst, managing trouble tickets, troubleshooting, resolving, assigning, and escalating issues as necessary to ensure timely resolution and response. It is essential for the candidate to retain ownership of incidents until they are fully resolved and closed. The position requires the ability to work diverse schedules in a 24x7, 365-day environment, including participation in an on-call rotation.

Responsibilities

• Utilize monitoring tools to respond to alerts impacting the network environment.
• Perform initial triage and determine system faults and performance issues.
• Create incident tickets and assign them to the appropriate Incident Assignee group.
• Manage trouble tickets as an Incident Assignee and/or Incident Analyst.
• Troubleshoot and resolve incidents, assigning and escalating as necessary for timely resolution.
• Retain ownership of incidents until they are fully resolved and closed.
• Work diverse schedules in a 24x7, 365-day environment, including on-call rotation.

Requirements

• 1-2 years of experience within the IT Industry.
• Bachelor's degree or Associate's degree in a relevant field.
• Experience with ServiceNow.
• Experience with Incident Management processes.
• Knowledge of LAN/WAN/FAN.