Network Engineer

First National Bank Of Pennsylvania - Pittsburgh, PA

Full-time - Entry Level

Pittsburgh, PA

Monetary Authorities-Central Bank

About the position

The Network Engineer I position at First National Bank is responsible for providing basic network and telecom support for the corporation. The role involves troubleshooting network and VOIP issues, performing hardware and software patch management, and documenting procedures. The incumbent will work independently or as part of a team, supporting specific components of larger projects and initiatives while adhering to the corporation's data policies and compliance requirements.

Responsibilities

• Helps define network plans and participates in the development of long-range telecom/network infrastructure.
• Performs repetitive telecom/network maintenance tasks.
• Ability to troubleshoot network/VOIP issues and work toward resolution.
• Performs network hardware and software patch management according to detailed departmental or vendor instructions.
• Performs telecom/network hardware and software patch management according to detailed departmental or vendor instructions.
• Develops and executes test cases and scripts.
• Documents work performed and procedures for administration.
• Uses excellent knowledge of end user devices and basic understanding of telecom/networking infrastructure, VOIP, troubleshooting, and reporting tools to resolve various network issues.
• Supports specific components of a larger project or support initiative.
• Acts as a vendor liaison for assigned systems/platforms.
• Works with vendors and external support personnel.
• Follows change control procedures and submits CRs for planned changes.
• Works with Technology, Project Management Office, and lines of business partners.
• Works day shift but can be required for after hours and weekend efforts.
• Assists with REDI projects, ATMs, adds/moves/changes.
• Performs other related duties and projects as assigned.

Requirements

• Post-secondary academic degree (BA or BS) or equivalent experience.
• Minimum of 3 years of job-related experience.
• Excellent customer service skills.
• Basic level proficiency in MS Word and MS Excel.
• Excellent communication skills, both written and verbal.
• Excellent organizational, analytical, and interpersonal skills.
• Ability to work and multi-task in a fast-paced environment.
• Detail-oriented.
• Skilled in O365 and Microsoft Windows environment.
• Must possess problem-solving skills and ability to follow instructions.