Consolidated Communications Enterprise Services - Edina, MN
posted 2 months ago
The Network Engineer position within the NOC Engineering group is designed to maintain and manage a diverse range of applications, servers, and network elements in a dynamic support environment. This role is critical in ensuring the operational stability of the supported platforms while also being the technical escalation point for issues raised by Tier I NOC Support teams. The successful candidate will be expected to take ownership of unfamiliar tasks and problems, demonstrating strong problem-solving skills and a commitment to seeing issues through to resolution. The position may be remote, allowing for flexibility in work location. In this role, the Network Engineer will investigate customer concerns and resolve configuration issues across various product lines. Acting as a "problem owner," the engineer will escalate issues to other support and engineering groups, diligently following the status of incidents until they are confirmed resolved. Troubleshooting network events and outages on carrier equipment will be a key responsibility, including performing software and firmware upgrades, adhering to maintenance procedures, and employing recovery tactics as necessary. The engineer will also handle incoming calls from Tier 1 NOC to resolve on-demand issues, serve as a mentor to provide training and coaching, and lead technical bridges while providing troubleshooting direction. The role requires proactive analysis of data metrics to identify problem areas and provide actionable insights to management. The engineer will often lead multiple projects across different engineering disciplines, sharing expertise and training others. Continuous professional development is encouraged, with opportunities to participate in educational programs, read technical publications, and engage in on-the-job training with team members. The engineer will also be responsible for submitting and executing Change Management Requests to ensure maintenance is validated to minimize subscriber impact, ideally to zero. Additionally, creating and maintaining knowledge base articles, policies, best practices, and methods of procedure (MOPs) will be essential for ensuring successful problem management.