Network Engineer

$70,000 - $85,000/Yr

Consolidated Communications Enterprise Services - Edina, MN

posted 2 months ago

Full-time - Mid Level
Edina, MN
Telecommunications

About the position

The Network Engineer position within the NOC Engineering group is designed to maintain and manage a diverse range of applications, servers, and network elements in a dynamic support environment. This role is critical in ensuring the operational stability of the supported platforms while also being the technical escalation point for issues raised by Tier I NOC Support teams. The successful candidate will be expected to take ownership of unfamiliar tasks and problems, demonstrating strong problem-solving skills and a commitment to seeing issues through to resolution. The position may be remote, allowing for flexibility in work location. In this role, the Network Engineer will investigate customer concerns and resolve configuration issues across various product lines. Acting as a "problem owner," the engineer will escalate issues to other support and engineering groups, diligently following the status of incidents until they are confirmed resolved. Troubleshooting network events and outages on carrier equipment will be a key responsibility, including performing software and firmware upgrades, adhering to maintenance procedures, and employing recovery tactics as necessary. The engineer will also handle incoming calls from Tier 1 NOC to resolve on-demand issues, serve as a mentor to provide training and coaching, and lead technical bridges while providing troubleshooting direction. The role requires proactive analysis of data metrics to identify problem areas and provide actionable insights to management. The engineer will often lead multiple projects across different engineering disciplines, sharing expertise and training others. Continuous professional development is encouraged, with opportunities to participate in educational programs, read technical publications, and engage in on-the-job training with team members. The engineer will also be responsible for submitting and executing Change Management Requests to ensure maintenance is validated to minimize subscriber impact, ideally to zero. Additionally, creating and maintaining knowledge base articles, policies, best practices, and methods of procedure (MOPs) will be essential for ensuring successful problem management.

Responsibilities

  • Investigate customer concerns and resolve configuration issues across a variety of product lines.
  • Act as "problem owner," escalating to other support and specific engineering groups, following the status of the incident until it has been confirmed to be resolved.
  • Troubleshoot network events and outages on carrier equipment and as needed for repair, including software/firmware upgrades, following maintenance procedures, and recovery tactics.
  • Help handle incoming calls from Tier 1 NOC to resolve on-demand issues.
  • Act as a mentor to provide training and coaching while exhibiting excellent team player skills.
  • Lead technical bridges and provide troubleshooting direction.
  • Interface with vendors, Engineering, and other peer operations organizations.
  • Proactively analyze data metrics, identify problem areas, and provide actionable insight to management on how to mitigate the problem.
  • Serve as lead on multiple projects spanning different engineering disciplines within the organization, sharing expertise and training others.
  • Update job knowledge by participating in educational opportunities; reading technical publications, participating in online self-paced training or OJT with team members.
  • Submit and execute Change Management Requests, ensuring that all maintenance is properly validated to minimize subscriber impact to (ideally) zero.
  • Create and maintain knowledge base articles, policies, best practices, and methods of procedure (MOPs), in an ongoing effort to ensure problem management success.

Requirements

  • Bachelor's Degree in Computer Science, Electrical Engineering, Electronics, related field, or equivalent experience.
  • Advanced-level knowledge of Ethernet and IP required.
  • 3-5 years telephony experience, including equipment and engineering.
  • Minimum three (3) years technical work experience in at least one of the following: Routers and Switches, Softswitches, Gateways and PSTN Links, DHCP, DNS, HFC Elements, IP Video.
  • Experience with managed routers and configurations.
  • Experience supporting and troubleshooting LAN, WAN, and various IP-related concepts.
  • Experience with Linux and Windows environments.
  • Direct knowledge of Adtran, Zhone, or Calix access platforms required.
  • Knowledge of Cloud services such as SD-WAN and Cloud Wifi as well as Cloud security highly preferable.

Nice-to-haves

  • CCNA, CCSP, CISSP, Network+ certifications preferred.
  • Valid driver's license and satisfactory driving record required due to occasional travel.

Benefits

  • 401(k) matching
  • Medical, Rx, Dental and Vision insurance
  • Disability insurance
  • Flexible spending account
  • Health savings account
  • Life insurance
  • Tuition reimbursement
  • Paid vacation and personal days
  • Paid holidays
  • Employee Assistance Program
  • Annual bonus program based on organization performance
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