Network Engineer

$69,918 - $86,020/Yr

International Game Technology

Full-time

10,001+ employees

Amusement, Gambling, and Recreation Industries

About the position

As a Network Engineer at IGT, you will be responsible for planning and executing activities related to the monitoring, operations, and maintenance of Local Area Networks (LAN) and Wide Area Networks (WAN). This role involves the installation and support of both hardware and software infrastructures, ensuring systems security, and managing peripherals. You will also be involved in the staging, deployment, and software releases for Multi Terminal Site Controllers (MTSC). This position requires you to be on-site, necessitating a commutable distance to Independence, OH. Your primary responsibilities will include the installation, configuration, and maintenance of the Central Monitoring System environment. You will assist the System Administrator with the administration setups for workstations, laptops, and servers. Providing timely and effective solutions to end users regarding computer and networking issues will be crucial to ensure user productivity. You will carry out the installation and maintenance of LAN, WAN, and voice networking systems, with guidance from senior resources. Troubleshooting network problems and resolving issues will be part of your daily tasks, along with performing network system analysis and preparing reports with recommendations for updates and repairs. Monitoring network connections to ensure optimal performance will be a key responsibility, as well as coordinating with corporate technical support to fine-tune the network. You will schedule and perform periodic maintenance to ensure systems operate at optimal levels and provide first-tier support for PCs and servers. Additionally, you will develop and maintain standard operating procedures and respond to situations where standard procedures fail. Your role will also involve supporting the installation, de-installation, and relocation of video gaming devices to ensure proper network connectivity. You will assist in evaluating business problems, researching vendor packages, and implementing required software. Consulting with management and staff regarding PC/server and LAN systems issues will be essential, as will maintaining performance monitoring tools such as SolarWinds and BMC - Patrol Zabbix and Tivoli. Ensuring compliance with SSAE18 audit requirements and using ticketing software for outages and maintenance will also be part of your responsibilities. You must be versatile and proficient across multiple platforms and technologies, and effective communication with internal and external customers is vital.

Responsibilities

• Responsible for installation, configuration, and maintenance of the Central Monitoring System environment.
• Assist the System Administrator with workstation, laptop, and server administration setups.
• Provides accurate, timely and creative solutions to end user regarding computer and networking problems of moderate to sophisticated nature to ensure user productivity.
• Carries out the installation and maintenance of Local Area Network (LAN), Wide Area Network (WAN), and voice networking systems, assistance and direction provided from a Senior level resource.
• Troubleshoots network problems and takes steps to resolve network issues, while working with a Senior level resource.
• Assists in performing existing network system analysis and evaluation and prepares concise reports as to the results including recommendations for updates, repairs, and reconfigurations where necessary.
• Monitors network connections to ensure optimal network performance.
• Coordinates with Corporate technical support on any steps necessary to ‘fine-tune' the network.
• Schedules, plans, and performs periodic scheduled maintenance to ensure systems are operating at optimal levels.
• Provides First tier PC/server support and troubleshooting.
• Provides status reports and problem summaries and project status as required.
• Develops, maintains, and promotes standard operating procedures.
• Responds to situations where standard procedures have failed in isolating or fixing problems with equipment or software installations, equipment and gaming device moves and configuration changes.
• Support installations, de-installations, and relocations of video gaming devices to ensure proper network connectivity.
• Assists in the evaluation of business problems, researches and recommends vendor packages, and implements required software.
• Assists in the evaluation of client computing packages and equipment for new personnel as well as in the implementation and testing of prototypes.
• Consults with management and staff regarding PC/server and LAN systems and equipment problems or malfunctions and recommends solutions.
• Maintains and applies the existing performance monitoring tools, SolarWinds and BMC - Patrol Zabbix and Tivoli.
• Ensure that all requirements of a SSAE18 audit are maintained and followed.
• Uses ticketing software for planned and unplanned outages and system maintenance.
• Assists the System Administrator to build and maintain user account administration for local applications and server domains.
• Must be versatile and proficient on multiple platforms and technologies including but not limited to communication equipment, validation equipment, and various vendor and manufacturer terminals.
• Communicate effectively with Internal and external customers.
• Understand assigned jurisdiction memory clear policy and ability to perform memory clears as needed.

Requirements

• Two year degree, Technical Institute Certificate with certifications in networks.
• 1-2 years experience, or 3-5 years experience without a degree.
• Extensive knowledge of Windows operating system, CISCO systems, Linux, Fortinet systems, performance monitoring tools such as Zabbix & Tivoli.
• Knowledge of Red Hat Linux Enterprise command line commands.
• Must have strong mechanical reasoning skills and ability to work independently.

Benefits

• 401(k) Savings Plan with Company contributions
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Accident insurance
• Disability insurance
• Tuition reimbursement
• Paid time off
• Wellness programs
• Identity theft insurance