Network Engineer

The Tri-com Consulting Group - Hartford, CT

Full-time

Hartford, CT

Professional, Scientific, and Technical Services

About the position

The Tri-Com Consulting Group is seeking a qualified Network Engineer to join our team. This position requires a candidate with superior oral and written communication skills, as well as a significant understanding of various technologies including Windows Server 2016, VMware Horizon Client, Cisco File Storage, Cisco switches, and VOIP. The ideal candidate will have a working knowledge of the administration, implementation, and configuration of VMware ESX server and Virtual Center. In this role, you will assist with Microsoft SCCM system configuration and training, handle server administration tasks, and address configuration and installation issues related to Windows Server 2016 and VMware vSphere Enterprise servers. You will also be responsible for onboarding new users, monitoring, and troubleshooting user accounts, ensuring appropriate permissions groups and O365 TEAM access are maintained. Documentation is a key aspect of this position, as you will assist in documenting processes and procedures for both individuals and groups. You will ensure that all customer email and support ticket inquiries are resolved promptly, handling support issues remotely via phone, web team interactive sessions, or remote support software tools. Additionally, you will triage user functional questions and provide follow-up to ensure issues are addressed effectively. Password resets and group membership assistance will also be part of your responsibilities, along with the creation and maintenance of standard operating procedures (SOPs).

Responsibilities

• Possess superior oral and written communication skills.
• Significant understanding of technologies such as Windows Server 2016, VMware Horizon Client, Cisco File Storage, Cisco switches, and VOIP.
• Administer, implement, and configure VMware ESX server and Virtual Center.
• Assist with Microsoft SCCM system configuration and training.
• Handle server administration, including adding hosts and resolving configuration and installation issues with Windows Server 2016 and VMware vSphere Enterprise servers.
• Onboard new users and monitor user accounts, troubleshooting account status through appropriate permissions groups and O365 TEAM.
• Document processes and procedures for individuals and groups.
• Resolve customer email and support ticket inquiries promptly.
• Handle support issues remotely via phone, web team interactive sessions, or remote support software tools.
• Triage user functional questions and provide follow-up to ensure issues are handled.
• Assist users with password resets and group membership.
• Assist with documentation and SOPs.

Requirements

• Superior oral and written communication skills.
• Significant understanding of Windows Server 2016, VMware Horizon Client, Cisco File Storage, Cisco switches, and VOIP technologies.
• Working knowledge of VMware ESX server and Virtual Center administration, implementation, and configuration.
• Experience with Microsoft SCCM system configuration and training.
• Ability to handle server administration and configuration issues with Windows Server 2016 and VMware vSphere Enterprise servers.